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Learn how iVend Retail helps retailers succeed

Check out our case studies from successful retailers from around the world:

Evergreen Healthfood
Evergreen HealthFoods

Ireland
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Our focus presently is to optimise our business and we are always open to opportunities to grow Evergreen Health Foods. With TRC Solutions, we have a partner who will provide the support we need and evolve with us. We chose SAP Business One and iVend Retail as they are proven, robust and secure systems that also provide significant flexibility

Oscar Jacabson

Oscar Jacobson

Sweden
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As an own brand retail organisation disruption in the sales process in our flagship stores was one of our biggest fears. We took a lot of time to analyse our needs and finding the right retail solutions for Oscar Jacobson. The decision to migrate to the sophisticated iVend omnichannel Solution together with our implementation partner Retail Store Scandinavia and the iVend team has proven to be a success. The upgrade has been done smoothly to the new system and in a short timeframe.

Al-Ghoneim
Al Ghoneim

Saudi Arabia

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As a retail organisation, disruption was our biggest fear. Hence we took time before taking a decision to migrate to far more sophisticated omnichannel solution – iVend Retail. Our implementation partner Seidor and iVend team helped us upgrade smoothly to the new system. We are confident of having a long term relationship with iVend Retail.

Crown Wine and Spirits

Crown Wine and Spirits

Fort Lauderdale, FL

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iVend Retail has helped us improve our customer experience specially for our loyal customers. The intuitive and interactive interface of iVend Retail has reduced transaction time and eased the overall checkout process.

CDI

Château D’Ivoire

Canada

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I like to think about any jewelry purchase as the beginning of a relationship with our business and now with iVend Retail and SAP B1, our store systems support that connection with our customers and enable us to provide a better shopping experience than ever before.

Duty Free City

Duty Free City

USA

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With growth plans for our airport stores, we believe that expanding our utilization of mobile technology and leveraging the omnichannel capabilities of the iVend Retail suite will help us to increase store foot traffic and connect with our existing and potential customers while on layovers.

Kitchen Choice
Kitchen’s Choice (Sagetra, Inc.)

Canada

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Many of our professional customers are busy and we cannot afford much system downtime. Working with iVend Retail on the implementation of our online store was a joy. We had a team assigned to our project and they were very efficient and impressive in designing and launching our online store with iVend eCommerce exactly how we envisioned.

Bizgram
Bizgram Asia Pte Ltd.

Singapore

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On our old platform, making a new product category or simple editing took hours and required technical skills. Now we can do changes almost immediate and we can do it ourselves.

Niraj Agarwal

CEO / Managing Director
Bizgram Asia Pte Ltd

Valu home center

Valu Home Centers

USA

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With iVend Retail and SAP Business One provided by Vision33, we were able to greatly enhance our customer experience, increase operational efficiency and provide transparency into our inventory. These results have helped us become a truly omnichannel organization, and given us the insight to better anticipate customer demands.

Marty Noworyta

Senior VP IT & Admin
Valu Home Centers

Virgin Mobile

Virgin Mobile KSA

Saudi Arabia

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Virgin Mobile store is a global leader in Mobile services with a store network spread throughout the Middle East. Since its establishment in the UAE in 2000, Virgin Mobile store’s set an unbounded target of expanding its Middle East territories with their post paid and prepaid mobile services to fulfil to growing trends that are eminent for the region. Virgin Mobile is a customer service oriented company with an inspired goal — to make customers happy, one phone and plan at a time.

Shopdirect

Shopdirect

Nigeria

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Shopdirect is a chain of grocery stores operating in Nigeria since 2000. They started with a single ‘mini-mart’ store and now have successfully established a chain of retail megastores nationally. Shopdirect has plans to continue expanding in the grocery sector, and to further venture into pharmaceuticals. Our customer intends to open another branch in Aqaba with their extensive online presence. When Shopdirect launched its first store, they had invested in a retail solution called 4site to assist in running their store business.

The Vitamin Shoppe

The Vitamin Shoppe

Panama

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Integrated Store operations with enhanced store experience at Vitamin Shoppe stores with iVend Retail and SAP Business ONE

Toyo Foods

Toyo Foods

Mexico

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As a family-owned business, Toyo Foods has been catering to the Mexican market for the past 32 years. Over time, it has familiarised the Mexican palate to Oriental foods, spices and sauces, along with commanding 40% of the market. As of now, Toyo Foods is spread over 39 branches in the nation, and one of their main objectives is to have 70 branches in the next four years.

Susana Arce

Operations Manager, Toyo Foods

Distroller

Distroller

Mexico

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Amparin SA de CV was established in 2004 by entrepreneur Amparo Serrano. She began with items for home improvement and, in five years, saw an exponential growth in product lines such as toys and household items. Distroller, as better it is known, is a jewellery, stationery, toys and sweets speciality retailing arm. Today, more than mere ornaments, Distroller jewellery define fashion trends in the Mexican market. This company was started over 12 years ago as a line of chamoy

Laksala

Laksala

Srilanka

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Generally iVend is covering our POS system quite satisfactorily. Laksala expected iVend to support our sales outlets by having a fast & accurate billing system since iVend can have independent databases to each store.
Once iVend was implemented, Laksala’s customer service improved and customers were satisfied with the quick service.

AOC

AOC

UAE

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iVend Retail Solution from CitiXsys is set up very well across all our entire stores to handle complex sales processes, promotions, offers & inventory and to schedule deliveries at a macro level. The product implementation & support team is very willing to work with us. The best part is the extensive feature set of the product that suits our line of business (Electronics Vertical), which is complex and different from the other Retail businesses.

Yaseen Aljaizani

Co-Founder and CEO

De Vrina

De Vrina

Australia

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The integration of iVend Retail with SAP Business One has streamlined many business processes that were previously lengthy, manual and cumbersome. Vast improvements in Inventory management and purchasing were realized by the implementation of iVend Retail with SAP Business One. Our Loyalty program has greatly improved the client partnership relationship and in particular is very easy to use.

Helena Du

Egle Shoes

Desarrollos Culturales Costarricenses Corporation’s

Costa Rica

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Yes, we improved importantly the time of attention to customer at the register, we now have more information about the transactions and the promotions are set up quicker, training and induction of new employees is now faster due to the iVend’s user friendly interface

Marco Montoya

Financial Manager

Egle Shoes

Sharks Sports and Entertainment

USA

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The implementation and roll out of iVend Retail at the Sharks Sports and Entertainment utilizing the consulting resources of CitiXsys was definitely a positive experience. We found their attention to detail matched our Company’s high standards of quality and customer satisfaction. Communications between all parties was prompt and professional. We will continue to grow our business using software and services from CitiXsys.

General Manager,
Merchandise -Sharks Sports and Entertainment

Egle Shoes

Egle Shoes

India

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iVend Retail has been able to facilitate the integration of the transactions of starting a store, iVend Enterprise Server to SAP Business One. It has integrated & Synchronized data between the SAP system with iVend Enterprise, Enterprise iVend with Store / shop and store / shop with a store / shop. We have been able to Reduce Errors in Coding & re-entry of data.

Prem Kumar

CEO

Elvy Lifestyle

Elvy Lifestyle

India

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CitiXsys has successfully implemented iVend Retail and Elvy is pleased to have a functional experience of integrated Retail at its store. iVend Retail has been a perfect choice for our Retail business, since it leverages Right Technology in the right manner to maximize customer & Inventory service levels

Mahender Sharma

COO

MiniJumbuk

MiniJumbuk

Australia

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We needed a better system to support our company, so we went with SAP®. Our retail shop also needed an easier, user friendly system which integrated with SAP so we selected iVend Retail. We are now better able to track transactions through the system and can also create gift certificates on the fly.

Angela Hahn

Finance Administrator

Gemilang

Gemilang

Indonesia

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Our system was primitive and could not accommodate our growth, a simple process such as report generation would consume enormous manual effort and had to be reprocessed again and again to derive metrics

Arya Iwanputra

Owner of Putra Gemilang Prima

iVOO

iVOO

USA

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iVend was the only independent solution that allowed us to find full integration with SAP Retail. User adoption of iVend Retail has exceeded all expectations of usability due to a highly intuitive interface, a solution iVend Retail is truly outstanding.

Eduardo Rodriguez

Assistant Manager System

SAVEMAX

SAVEMAX

India

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The project manager and consultants from CitiXsys are very helpful and ready to offer their help whenever needed. Although the environment was not so favorable, the implementation team went an extra mile to take the project go LIVE on time.

Puneet Kaushik

IT Head

Topgolf

PT Topindo Lucky Sport

Indonesia

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iVend Retail has been able to facilitate the integration of the transactions of starting a store, iVend Enterprise Server to SAP Business One. It has integrated & Synchronized data between the SAP system with iVend Enterprise, Enterprise iVend with Store / shop and store / shop with a store / shop. We have been able to Reduce Errors in Coding & re-entry of data.

Erna

Finance Head

Workwear Industries

Workwear Industries

Australia

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We love the way iVend Retail integrates with SAP Business One, from the way it handles the transactions, ease of access of the transaction information, ease of use through touch screens and extreme ease to learn & train others.

Leeann Stewart

GM Finance & Administrator

Imtiaz

Imtiaz Supermarket

Pakistan

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The benefits of our new Retail management system are splendid. We have full control on what is being purchased, what is being sold, and what is available in the inventory. Now we have obtained a fairly transparent view of store operations through process integration

Waqas Hanif

BURKE MARINE

BURKE MARINE

Australia

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Our staff have commented on how easy the iVend system was to learn and to operate – it has helped to alleviate the “human errors” that we have had experienced in the past. Good features in iVend are the ability to easily look at other store and main warehouse stock levels in real time, integrated eftpos has been great, gift voucher processing is easy and transparent and we have now just implemented Lay-By.

Fran

Finance Administrator

Reeves Floral

Reeves Floral

USA

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I would like to take a moment to compliment you on the team you have working for you. I have worked on several implementations in the past and have never worked with a group who were as eager and talented as your associates.

Even with the time difference between India and the United States, there never seems to be an issue completing any development that arises.
Thank you again for all your help.

Chuck Woodring

Warehouse Manager

R3 Global

R3 Global

USA

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iVend has given us performance on the front line. The user interface is intuitive and easy to learn. The speed of (credit card) transactions is great.

Beyond the product strengths, we really like the configurability, especially with the user defined fields for our membership program.
Single thing we value most is the speed of processing

Mark Morgan

Hillzeez

Hillzeez

Australia

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I’ve worked with many support partners on many solutions, and without hesitation, I can say CitiXsys has met my expectations in areas where many previous ‘support’ partners haven’t. They take an interest in your business processes and don’t expect you to compromise for the sake of the product. If you are not happy in an area that you feel has not met your expectation, they will act to remedy it at once, taking the approach that if one client wants this today, it will most likely be another client expecting it tomorrow. Remote support is no issue; it is like they are on your doorstep anyhow.

Glenn Callegari

Managing Director

 

Inhsa

INHSA

Mexico

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IHNSA’s business evolves on the internal management of its business processes and the company has found in iVend Retail the ideal platform for growth and customer satisfaction

David Peterson

CIO, IHNSA

PT Mitra Buana Elok

PT Mitra Buana Elok

Indonesia

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Business is growing, and iVend Retail with SAP is a good decision for furthering expansion. iVend Retail seamlessly integrates with SAP Business One, hence is a natural choice for PT Mitra Buana Elok. Overall, we are satisfied with the efficiency of iVend Retail Application.

Sheila Lesmana

PT Mitra Buana Elok

Unitex Caribe

Unitex Caribe

Dominican Republic

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We have reduced time in management of our retail processes in a dramatic way. For instance the process of stock requisition from stores took 3 to 4 days with legacy system, with iVend Retail stock transfer requisition starts at the store, then stock transfer is created on SAP in less than a day. Data can be easily tracked. Before implementation of iVend Retail and Item Matrix, creation of items and its variations took hours, with iMatrix things are a lot easier to manage.

Al Hajery

Al-Hajery

Kuwait

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The Kuwaiti conglomerate MNH (Mohamad Naser Al-Hajery & Sons) opened the country’s first retail pharmacy in 1946. It was founded by Mohamed Naser Al-Hajery and his cousin Ibrahim Yacoub Al-Hajery, under the name ‘The Kuwaiti Drug Store’. The Kuwaiti Drug Store was the first company to introduce the lifesaving drug penicillin to the Kuwait market. As pharmaceuticals and medical supplies division has historically been the core of MNH, it flourished greatly and has grown to over 16 pharmacies across the country. In the 1970s, the Kuwait Drug Store was renamed to Mohamed Naser Al-Hajery & Sons Co. (MNH). Al Hajery continues to bring new products to Kuwait to further its tradition of being a trail-blazer in the country’s pharmaceutical retail field.