Project Description

iVend Retail Customer Success Story

Oscar Jacobson

Thien Nam Hoa Trading and Service Joint Stock Company (formerly Thien Nam Hoa Trading and Service Co., Ltd.) was officially established in 2001 with electronics & furniture as their main line of business. Having started operations from a small electrical refrigeration shop in Ho Chi Minh City, Thien Hoa quickly grew to become a strong household name with chain of twenty two (22) stores selling Electronics, Refrigeration, Electrical Appliances, Information Technology, Telecommunications and High-end Furniture. Thien Hoa has partnered with leading brands like Sony, Toshiba, LG, Panasonic, Samsung, Sharp, Sanyo, Toshiba, Elextrolux, Deawoo, Fujiyama, Canon, Nokia, HP & more and currently has more than 80,000 products under their portfolio.

READ FULL CASE STUDY

HeadquartersHeadquarters: Vietnam

WebsiteWebsite: dienmaythienhoa.vn

IndustryIndustry: Electronics, Furniture & Household Appliances

SolutionsSolution: iVend Point of Sale, SAP IS Retail Connector

ERP IntegrationERP Integration: SAP IS Retail

READ FULL CASE STUDY

HeadquartersHeadquarters: Vietnam

WebsiteWebsite: dienmaythienhoa.vn

IndustryIndustry: Electronics, Furniture & Household Appliances

SolutionsSolution: iVend Point of Sale, SAP IS Retail Connector

ERP IntegrationERP Integration: SAP IS Retail

READ FULL CASE STUDY

Thien Hoa achieves speed, accuracy and control over its retail operations with iVend Retail

Our business is customer centric and iVend Retail helped us in making our customers happy by delivering a seamless shopping experience. There was a lot of manual effort required in our business so we needed a retail solution that would automate all manual operations, provide the information we needed in a timely manner and deliver valuable data via visual dashboards to enable faster decision making

Nguyen Tran Thao Nguyen, Thien Hoa

Challenges

  • Home-grown POS was difficult to manage with limited functionality
  • Lack of control over inventory movement and sales transactions
  • Existing POS software did not offer integration to SAP IS Retail
  • Inability to create and run targeted promotions
  • Delayed checkout and no history of customer purchases

Benefits

  • Retail management system offering maximum visibility across the retail enterprise
  • Ability to digitally transform business by integrating brick & mortar and online channels
  • Enterprise ready features including promotions, rewards, loyalty and gift card management
  • Flawless integration to SAP IS Retail for accounting transactions
  • Ability to transact anywhere on the shopping floor significantly improving checkout time
  • Always online POS even where there is no connectivity

The Results

Time Saving

80%

Time Savings

Increase in Data Accuracy

95%

Increase in Data Accuracy

Increase in Speed of Customer Checkout

10%

Increase in Annual Sales

Increase in Employee Satisfaction

30%

Growth in Customer Satisfaction

Are you the next iVend Retail customer?

Contact our retail experts today to find out if iVend Retail is right for you.

Related Success Stories from our Customers

ASIA PACIFIC

Imtiaz Supermarket

Imtiaz, a venture of Mr. Hakim Khan Abbasi began operations in the year 1955.

Read More

ASIA PACIFIC

Beyond

Started in 2014, PT Mitra Buana Elok, the main distributor of Beyond Beauty products

Read More

ASIA PACIFIC

Topgolf

PT Topindo Lucky Sport is a leading retail company dealing in GOLF equipment

Read More