Project Description
iVend Retail Customer Success Story
Thien Nam Hoa Trading and Service Joint Stock Company (formerly Thien Nam Hoa Trading and Service Co., Ltd.) was officially established in 2001 with electronics & furniture as their main line of business. Having started operations from a small electrical refrigeration shop in Ho Chi Minh City, Thien Hoa quickly grew to become a strong household name with chain of twenty two (22) stores selling Electronics, Refrigeration, Electrical Appliances, Information Technology, Telecommunications and High-end Furniture. Thien Hoa has partnered with leading brands like Sony, Toshiba, LG, Panasonic, Samsung, Sharp, Sanyo, Toshiba, Elextrolux, Deawoo, Fujiyama, Canon, Nokia, HP & more and currently has more than 80,000 products under their portfolio.
Thien Hoa achieves speed, accuracy and control over its retail operations with iVend Retail
Our business is customer centric and iVend Retail helped us in making our customers happy by delivering a seamless shopping experience. There was a lot of manual effort required in our business so we needed a retail solution that would automate all manual operations, provide the information we needed in a timely manner and deliver valuable data via visual dashboards to enable faster decision making
Nguyen Tran Thao Nguyen, Thien Hoa
Challenges
- Home-grown POS was difficult to manage with limited functionality
- Lack of control over inventory movement and sales transactions
- Existing POS software did not offer integration to SAP IS Retail
- Inability to create and run targeted promotions
- Delayed checkout and no history of customer purchases
Benefits
- Retail management system offering maximum visibility across the retail enterprise
- Ability to digitally transform business by integrating brick & mortar and online channels
- Enterprise ready features including promotions, rewards, loyalty and gift card management
- Flawless integration to SAP IS Retail for accounting transactions
- Ability to transact anywhere on the shopping floor significantly improving checkout time
- Always online POS even where there is no connectivity
The Results
80%
Time Savings
95%
Increase in Data Accuracy
10%
Increase in Annual Sales
30%
Growth in Customer Satisfaction
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