Channel Partner Program

Grow your practice alongside us. By aligning yourself with iVend Retail, you’re better positioned to accelerate your growth, while gaining an edge on your competition.

CitiXsys works with global Alliance Partners who build on and integrate with iVend Retail hardware agnostic, open API, extensible technologies. Alliance Partners include the hardware, payment processing, cloud-hosting, accounting, data security, CRM, and ERP solutions that reliably enrich iVend Retail to the unique specifications of our customers.

Your growth is our growth.

From business development to sales and marketing to support, we will be as committed to you as you are to us, providing incremental sales opportunities and support from the iVend Retail team.

Rewarding true partnerships.

We offer three levels of Channel Partnerships for our business partners, so that you can become a solution area expert at the level that best matches your business model.

Partner Levels

Why partner with us?

  • Marketing assistance for lead generation
  • Resources for pre and post-sales activities
  • Retail industry expertise applied to services and solutions
  • Partner certifications and intensive training programs 

  • Valuable discount model and ongoing revenue

  • Deep industry knowledge and vertical expertise with solutions and services

Channel Partner Levels

Channel Partner Program

Platinum Partners

This category of partner is essentially a technology specialist that can manage the entire process of delivering iVend Retail successfully to a Retailer, and can also extend the iVend Retail platform by developing modules using iVend APIs or Extensibility. Certification requirements are as per the Platinum Partner category, wherein addition to the other certification requirements the Developer Certification is also required.

Channel Partner Program

Gold Partners

Gold Partners are rewarded by maintaining a high level of commitment to CitiXsys. At this level, partners manage the complete sales cycle and engage directly with an opportunity. A Gold Partner has to commit to a minimum annual sales revenue sales and must also maintain the iVend Retail certified professional status for Sales, Pre-sales, Implementation and Support roles. Gold Partners are expected to independently manage training for end-users and provide Level 1 and Level 2 support for iVend Retail customers.

iVend Retail Sales Partners

Sales Partners

Sales Partners are essentially referral agents who hand over to the iVend Retail regional Sales team the management of the entire sales process for iVend Retail. This includes lead qualification, initial discovery, product software demonstrations and assisting prospects through each phase of the sales cycle right through to close. There is no requirement on revenue, training or certification to remain an active Sales Partner.

FTI Technology

We’re excited to achieve Gold Partner status with iVend Retail. The retail market is developing rapidly in our region, and as a long time SAP Business One, S4/HANA consultancy we wanted a solution that could easily and simply integrate with SAP. When we came across iVend Retail by Citixsys, we knew that we had to have the solution in our portfolio, as it is an extremely comprehensive retail solution and integrates seamlessly with SAP. We now feel confident that we have the right technology offering to present to our retail clients.


Exclusive Channel Partner Benefits

Product TrainingProduct Training

Our comment to training our channel partners on product implementation and support enables them to offer better services to their retail customers on our industry-leading products and services. Initial enablement and training programs are available online or via in-person sessions delivered by a global team of retail specialists. We also offer ongoing monthly training for our channel partners to enhance their knowledge of iVend Retail.

Qualified Leads Qualified Leads

Sales support for channel partners is available throughout the sales cycle – from joint selling and demonstrations to opportunity registration and upgrade opportunities. Dedicated support from our Channel Sales Managers includes initial training on sales collateral, product positioning, and use of the iVend eStore for placing orders, in addition to regular touch points for the review of ongoing sales opportunities.

Product SupportProduct Support

In addition to ongoing support from our regional sales and consulting teams, the iVend Service Portal serves as a central repository for creating a practice around iVend Retail collateral, including articles, forums, eLearning, documentation, templates, estimation sheets, sales tools and packaged marketing campaigns.

Marketing ResourcesMarketing Resources

Our marketing support is designed as an additional resource to support external marketing campaigns and/or sales initiatives. Co-marketing programs generate demand, benefit both parties, and offer a greater return on marketing investment than what each company could achieve independently. Marketing support includes access to resources for your website, packaged campaigns, product collateral, and receipt of lead distribution and Market Development Funds determined by Partner Level.

Marketing Development FundsMarketing Development Funds

A key component of growth is strategic and effective marketing. Gold and Platinum Partners receive a share of our MDF (Marketing Development Fund) calculated as a percentage of net revenues to CitiXsys upon achievement of jointly agreed targets as defined in the business plan. Funds are proposal based, not accrued and can be used for a variety of activities not limited to database acquisition, webinars, seminars, trade shows, direct mail, customer testimonials, telemarketing and other campaigns.

Valuable DiscountsValuable Discounts

Our Channel Partners receive valuable discounts and margins on selling, implementing and providing L1 and L2 support for iVend Retail. Many partners in our global network have built successful retail practises alongside us based on our incremental margin structure dependent on a partner’s commitment to bringing iVend Retail to market and completing the related business requirements.

Retail technologyChannel Partner Guide

Download our Channel Partner Guide to learn more about our best-in-class program designed to deliver industry leading solutions to your customers.
TRC Solution

We have been a Retail Software specialist since 1991. iVend Retail is without doubt the most powerful Omnichannel solution we have worked with.

Gavin Peacock, Group CEO, TRC Solutions

Ready for partnership?

Contact us to join the iVend Retail Channel Partner Program today and grow your business with this great opportunity.