Retailers are looking to craft exceptional customer experiences (CX) as the role of the store evolves in line with digital influences, and value-added resellers (VAR) aiming to help them achieve this goal must consider some fundamental points. In my view, enhanced CX comes from integrated…
From voice-enabled systems to virtual reality (VR), and biometrics to Blockchain, the retail technology innovation agenda has stepped up a gear already in 2018 – and we aren’t even halfway through the year. A common feature of all the technology gaining traction in the opening…
The retail and hospitality industries have changed so much in the past decade, it’s probably hard to recall how you kept your IT department running with the software you used 10 years ago. That raises the question, will you be able to use the same…
Instant gratification is what retail and hospitality customers are increasingly seeking when it comes to making a purchase decision. From Tommy Hilfiger (the man) to Amazon (the company), and many in between, those in consumer-facing industries have spoken recently about dealing with consumers that either…
Actionable insight is the name of the game in modern retail as businesses operating in the sector look to provide the relevant experiences and interactions today’s customers demand. That’s the key for retailers looking to navigate their way through a period of change and disruption…
Increasingly, there is a gap between retailers that are leveraging technology and those that are not. The former are the ones focusing their efforts on becoming a truly omnichannel retailer and using the available tools at their disposal, tools like data analytics, to avoid being…
For a number of years now in retail, you’d have been forgiven for thinking that all roads lead to coffee when it comes to giving customers what they want – and there have been signs that many facets of the traditional retail and hospitality experience…
What is the GDPR? General Data Protection Regulation is a data protection reform which will replace the current 1995 Data Protection Directive from May 25, 2018. It applies to all companies that collect, store or process data related to any EU resident and aims at unifying…
Jordanian retailer, Jordanian Duty Free Shops (JDF) signed a deal with iVend Retail by CitiXsys, a recognized market leader in retail technology solutions and SAP Business One, enterprise resource planning software designed for small and medium-sized enterprises, to manage its many shops easily across all…
Readers of my blog will know how constantly the retail industry is changing, but so too is the hospitality sector – and many of the challenges and opportunities faced by bars, pubs, restaurants and leisure destinations match those of traditional retailers. Armed with the confidence…