About iVend Retail

iVend Retail by CitiXsys delivers Enterprise Retail Management Solutions on Cloud. Currently used in over 90 countries, iVend Retail is available worldwide through a network of certified partners.

Retail Expertise Delivered

We’re all about great retail and empowering businesses to grow with our omnichannel solutions and cloud platform. Most importantly, we know that when shoppers are happy with their experience with your brand, we’ve done our job correctly. We’re constantly innovating and iterating to make sure the solutions and services we deliver exceed your expectations.

A Channel Centric Company

We build alliances with the world’s leading software companies, including Microsoft with certified gold status, Sage with Rockstar ISV status, and SAP as silver partner for technology, services and product development worldwide.

iVend Retail is distributed exclusively via our global network of software resellers who bring expertise to a range of services including implementation and integration from single store environments to multi-store, multi-geography retail ecosystems.

Our Global Offices

With operations spread across the globe, CitiXsys is predominantly a channel driven organisation taking its solutions to customers through an effective and efficient network of channel partners. Hundreds of channel partners across the world have created successful practices around our solutions.


We’re a recognised leader in retail and continually growing.

Leadership Team

The leadership behind iVend Retail includes retail business experts from across the globe who deliver quality services for regional sales, marketing and consulting to ensure that our customers always have the most comprehensively feature rich, flexible and robust suite of retail software solutions for their businesses.

Kamal Karmakar
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Kamal Karmakar

Chief Executive Officer

Kamal has been responsible for the Company’s evolution to be a specialist provider of software products for the retail and hospitality industries, including its flagship solution iVend Retail.

Kamal’s responsibilities include Business Strategy and Product Innovation. Kamal has also guided the organisation to receive several prestigious technology awards.

Beyond his work at CitiXsys, Kamal’s experience includes counseling executives at high-growth companies on strategy formulation, business model transformation, and implementation of a balanced scorecard. He has worked with many companies in an advisory capacity and has an exceptional track record of helping management teams achieve better strategy and bottom-line improvements.

A graduate of Harvard Business School, Kamal is well recognised in the industry and is on board of various companies globally.

Pankaj Mathur
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Pankaj Mathur

Chief Operating Officer

As Chief Operating Officer, Pankaj leads the development and consulting practice of CitiXsys. It is under Pankaj’s tutelage that the CitiXsys retail strategy is transformed to fully functional feature-richenterprise software, which is now been delivered to the global markets. His core responsibilities include Strategic Partnerships, Product Roadmap, GoTo Market Strategy and Consulting Projects. He possesses unparalleled ability to identify market trends, segment customer needs, map competitive landscape and champion, as well as execute, new investments.

As a strategic thinker and evangelist, Pankaj leverages his expertise in product management, software engineering and business operations to drive business growth and frictionless customer experiences. He skillfully combines his hands-on technical skills with the ability to collaborate among multiple business units and execute strategic goals and objectives.

Pankaj holds a bachelors degree in Mechanical Engineering from Karnataka University.

Manish Chaturvedi
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Manish Chaturvedi

Vice President – Product Marketing

Vice President of Product Marketing, for CitiXsys, Manish Chaturvedi has successfully led multiple business functions and established controls in the day-to-day operations. He works closely with the CEO and supports the Company’s future growth strategies through various organisational and account management activities. Today, Manish focuses on the continuing development of CitiXsys’ enterprise business.

Manish carries over 20 years of qualitative experience in Consulting, Pre-Sales, and Channel Management in Enterprise Application space. A true presenter showcasing CitiXsys products and services, Manish is a go-to person for any assistance in partnering with CitiXsys.

Manish holds MS in Software Systems from Birla Institute of Technology and Science, Pilani.

Ajay Mamgain
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Ajay Mamgain

Vice President – Consulting

Ajay Mamgain manages global consulting team and functions. As Vice President Consulting, he leads a team of consultants responsible for deployment, project management, and technical enablement and support while ensuring customer success. Ajay develops and implements standard engagement methodologies, including consulting frameworks, tools and workforce development for the on-boarding of our global partner network, customers and their businesses.

Ajay is a strategic technology and business leader, contributing over 21 years of industry experience in various areas of enterprise applications like SAP, Microsoft, Navision and IFS across functional responsibilities like sales, business development, services and partner management.

Agneesh Jain
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Agneesh Jain

Vice President Program Management

As Vice President Program Management, Agneesh Jain is responsible for Program management of all products at CitiXsys. His expertise in HUB Integrations has facilitated CitiXsys products to penetrate the retail market and expand customer base in the ERP world. His in-depth knowledge in product development captures intricate details in software solutions. High moral of the testing, and support team under his able leadership has been instrumental in achieving customer delight.

He is a strategic technology and business leader, contributing over 19 years of industry experience in various areas of enterprise applications development, software testing, application support, business development, services and partner management.

Agneesh has accomplished Masters in Business Administration from Sikkim Manipal University and Bachelor’s in International Business from Delhi University, India.

Ritesh Aurora
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Ritesh Aurora

Managing Director

As Managing Director for CitiXsys, Ritesh oversees company-wide performance and serves as a member of the executive team and main contact point for the Board of Directors. He works with the Board to produce strategic plans and objectives for the long-term future of the company, and all global sales and delivery teams to ensure targets have been achieved. Ritesh also heads the Program Management Office (PMO) to ensure smooth operational flow of partner/ customer service, and manages Finance, HR, Order Management, MIS and Quality Process Controls.

Ritesh brings over 17 years of industry experience in the quality and functional domain. Having worked as a Management Consultant in the past, he has been involved in the corporate strategy, management reviews and business process reengineering activities in the IT, BPO, Automotive, Mnufacturing and Services sectors.

Ritesh holds his bachelor’s degree in Computer Science from The University of British Columbia and is a certified auditor for various International Quality Standards including 9001, 14001, 18001, and 27001 thru the British Standards Institute (BSI Group).

Our Commitment To Corporate Social Responsibility


CitiXsys believes that it is part of its corporate social responsibility to be involved in issues such as respect for the people, environment, and communities that we live and work in.

These principles have always been part of the Company’s activities, and find expression in corporate culture, relations with institutions and industry associations, and in outreach supporting the communities in the areas where it is present.

CSR Initiatives

CSR Initiatives

In our endeavour to fulfil corporate social responsibility, each Friday CitiXsys employees – from the mailroom up to the executive team – participate on a rotating basis in service of the local community and orphanages located near the R&D Center in New Delhi with direct donations of food distribution.


We’re Hiring!

Interested in joining our efforts to power retail around the world?
Click to view current career openings and to learn more about working with us.