Point of Sale Solution for Optical Retail | Retail Solution for Optical

Retail Management Solution for Optical Stores

Digitally transform your optical retail practice with features that not only make you competitive but also enable you to deliver a personalised customer service

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Grow your business with the best Optical Retail solution

iVend Optical is an industry vertical module of the iVend Retail management suite designed for Optical retail shops, Optometry Practices (with or without a retail dispensary), Retail sunglass stores and Ophthalmology clinics (selling RX eyewear).

Developed by a leading provider of optical retail software solutions, iVend Optical presents easy to use tools to manage optical Point of Sale (POS), frame and contact lens inventory, and business development activities. iVend Optical seamlessly integrates all business processes from the POS at store to the planners at the Head Office lowering the overall cost of operations and simplifying expansion to help your business bring the bottom line into focus with increased profitability.

iVend Optical is a Point of Sale solution for optical retail that is intuitive to work with, even for non-technical roles, providing store owners with visibility into product and store performance, schedule and manage appointments with patient notifications, and allows retailers to easily distribute targeted customer promotions.

Why iVend Optical

Customer Lifecycle and Order Management

Wizard-driven qualification process manages customer data from Rx capture to eyewear fulfillment. Ensure that orders are generated accurately, reducing errors and simplifying their processing, delivery, and management.
Extensible, Integrated Solution

Supports industry-standard interoperable APIs allowing it to be integrated with standard business management applications like ERPs or other financial applications. The application also comes with a standard Extensibility Kit, allowing retailers to incorporate their unique business processes into the application without impacting standard upgrades and updates.
Enhanced Customer Experience

Simplify the customer experience with appointment scheduling, text-based appointment communications and easy reordering. Centralised delivery and stock management ensures that customers are given accurate information, thereby improving customer service, satisfaction, and retention.

Efficient Data Synchronisation

An optical shop pos software that improves operational efficiency and helps you stay ahead of the competition. A solution that responds quickly in-store by storing current store data in a centralised database for easy reporting.
Seamless Patient Communication

Email, SMS and Alert Notifications to reach patients via two-way text messaging, email, and notification alerts. Create new and/or modify existing Email, SMS and Alert Notification templates and send notifications on different events/processes like order confirmation, change of tray status, optometrist scheduling an appointment confirmation.
Easily Manage Appointments

Fully integrated Scheduling and Appointment feature allows maintaining customer data, prescription details, health-related information, service records and invoicing details all in one system.

Powerful Retail Technology for Optical Stores

After Sales Service Module
Go Green Receipt
Easily Manager Master Data
Optical Reports
Process Sales with speed and Accuracy
Patient Communications

Optical Dashboard
Customer Journey Report
Inventory Management
Lens Treatment Mapping Matrix
Simple Reordering Process
Tray Management and Fulfillment

How iVend Optical Works

Faced with shrinking margins and increasing competition from the eCommerce world, optical retailers are focusing on customer service to increase their competitive edge. Personalised customer service is one way brick-and-mortar retailers are differentiating themselves by demonstrating the services they offer cannot be duplicated online. For optical retailers, operating a business that provides vision prescriptions as well as fashion frames, prescription lenses, contacts, and plano sunglasses can be a challenge without a sophisticated POS software for optical retail.

Optical Processes

Efficiently and profitably manage technical data related to lenses, frames, and contact lenses and link them to customers’ prescriptions

Data Synchronisation

Up-to date and real-time reports that track fashion trends and aid with stocking the right style, colour, and size assortment, and review transactions by prescription vs. nonprescription

Extensibility

Your most important sales and inventory data automatically populates both your ERP and POS when have an integrated solution.

Elimination of Redundant Processes

Enterprise Management

Integration allows visibility across your entire operations without having to aggregate information from separate store locations.

Features & Benefits

Why do Optical stores need Optical retail POS software?
Optical retail POS software helps optical businesses in streamlining operations, managing inventory and sales, tracking customer data, and making more informed business decisions. It also enables them to deliver better customer service, receive payments in a timely and secure manner, and manage loyalty programmes. Furthermore, it enables them to quickly track sales success and analyse data to acquire insights into the stores and its staff’s performance.

How to choose the best POS software for optical retail stores?

Explore the various POS solutions options available. Look for the software that is primarily created for optical retail stores, since this is more likely to contain capabilities that are best suited to your needs.
Consider your budget and ensure that the solution you select fits within it. Look for things that you’ll truly use and avoid paying too much for frills.
Double-check that the retail solution is compatible with your hardware. Is it compatible with your current systems, such as ERP software?
Look for a company that provides ongoing customer service and training. This will ensure that you can use the software properly and fully utilise all of its capabilities.
Think about the actual user experience. Is the software simple to operate? Is the user interface and navigation user-friendly? Is it easy to use for both employees and customers?
Inquire about all of the software’s features. Is inventory management and payment processing included? Is it equipped with customer loyalty programmes and marketing tools?
Try out the software before purchasing it. Request a demo or a free trial to ensure that you are comfortable using it.