iVend Reporting & Analytics

Meaningful Data Insights with Visualisations of Key Data Segments

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Identify trends from your total retail ecosystem, with iVend Reporting and Analytics

Seamlessly integrated with the iVend Retail management suite and iVend Enterprise, iVend Reporting & Analytics delivers Business Intelligence reports that give you a 365° view of your enterprise to help you make critical business decisions.

Instantly generate customised reports or utilize 50+ pre-built reports with at-a-glance and drill-down views of your most important retail KPIs. Gain tactical insights to make faster and more effective decisions. iVend Reporting and Analytics can be viewed on-the-go from any iOS or Android device, giving your operations and leadership teams visibility into the sales and inventory data they need, when and where they need it. Knowledge is power. Put your data to work for you to make more informed decisions and optimise the success of your retail organisation.

Powering Retail Operations Around the World

Leverage Data to Make Smart, Informed Business Decisions

Reporting and analytics technology allows you to aggregate the data you collect through your point of sale (POS), retail management, and other business systems and provide you and your team with actionable insights that inform smart business decisions.

Omnichannel retail runs on data. Managing multiple channels requires complete visibility of your entire enterprise to ensure seamless shopping experiences, regardless of how your customers want to engage with your brand.

Data is also vital to efficient operations. Reporting and analytics will reveal processes that need improvement, top-performing stores and sales associates, and potential sources of waste and shrinkage so you can make changes that keep your business on the right track.

How iVend Reporting & Analytics Works

iVend Reporting & Analytics is a comprehensive suite of reporting and analysis capabilities including customisable dashboards and reports, to provide timely and actionable information to operations teams across channels.

  • Enterprise-wide Visibility
  • Strategic Insights
  • Comparative Analysis of Historical & Current Data
  • Sales Trends and Figures
  • Real-time Inventory Alerts
  • Precise Analysis
  • Evaluate Individual Stores, Products & Roles
  • Easy to Implement
Features & Benefits

Reporting and Analytics Technology Helps You Widen the Gap

Retail analysts continue to see the gap widen between enterprises that leverage reporting and analytics to drive business decisions and those that do not. Manual processes can’t provide the speed and detail that reporting and analytics solutions can. Retailers with the advantages that this technology provides find themselves better positioned to compete in today’s evolving and increasingly crowded market.

Knowing where to start to implement reporting and analytics can be one of the biggest hurdles that retailers need to cross. You will find, however, with an integrated retail management suite that includes reporting and analytics, the process is much easier than expected and you can build the all-important, 360-degree view of your business that you need to remain a viable retailer.

ebookEnter The New Era of Retail Analytics

Learn why sales reporting is a must-have for any retailer in our free whitepaper, “Retail Analytics – The Perfect Business Enhancement.
Download Whitepaper

Designed for your Retail Vertical

iVend Retail helps retailers in a variety of verticals to deliver a better customer shopping experience. From running your stores, to ensuring your enterprise is activated using an omnichannel strategy, to daily sales reporting and powerful integrations – iVend Retail has the solutions you need and has an extensible codebase so you can easily add features specific to your industry.

Fashion & Apparel

Fashion & Apparel

Footwear

Sports & Outdoors

Sports & Outdoors

Electronics

Electronics

Restaurants & Bars

Restaurants & Bars

Optical

Optical

Furniture & Decor

Furniture & Decor

Health & Beauty

Health & Beauty

Wine & Liquor

Wine & Liquor

Jewellery

Jewellery

Travel & Duty Free

Travel & Duty Free

Toys & Games

Toys & Games

Hardware & DIY

Hardware & DIY

Specialty

Specialty

Supermarket & Grocery

Supermarket & Grocery

Books & Gifts

Books & Gifts

Thrift Stores

Hear From Retailers Around the World Using iVend Reporting and Analytics

Fresh Choice, FIJI

“iVend for Sage 300cloud have breathed new life into our retail ecosystem. We are happy to have a true Omnichannel solution featuring in-built loyalty management, coupons, and gift card functionality. iVend also prepares us to go online with complete integration to in-store systems. Additionally, iVend has helped with our data issues and improved our overall business practices.”

– Eremasi Matanatabu Chief Operating Officer, P. Meghji Trading Limited

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Concorde, Middle East

Concorde, Middle East

As a retail organisation disruption was our biggest fear. Hence we took time before taking a decision to migrate to a sophisticated solution, iVend Retail. CitiXsys helped us upgrade smoothly to the new system. We are able to see considerable improvement on our customer service, inventory visibility and customer satisfaction.

– Mohammad Abu Hejleh, IT Manager, Concorde

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Reporting and Analytics Technology Helps You Widen the Gap

Retail analysts continue to see the gap widen between enterprises that leverage reporting and analytics to drive business decisions and those that do not. Manual processes can’t provide the speed and detail that reporting and analytics solutions can. Retailers with the advantages that this technology provides find themselves better positioned to compete in today’s evolving and increasingly crowded market

Knowing where to start to implement reporting and analytics can be one of the biggest hurdles that retailers need to cross. You will find, however, with an integrated retail management suite that includes reporting and analytics, the process is much easier than expected and you can build the all-important, 360-degree view of your business that you need to remain a viable retailer.

Reporting and Analytics Technology Helps You Widen the Gap

The Value of Integrated Systems

Utilising a fully integrated retail platform allows you to maximise the value reporting and analytics can provide to your business. Integrated systems automatically share data — there are no data silos — so it isn’t necessary to pull and compare reports from different systems.

In addition, when you have the ability to analyse data concurrently from all systems, you will have deeper insights into your business and your customers. You won’t just know if sales increased last week. You can also determine if the promotion was the reason for increased store traffic and what the conversion rate was. You can determine which demographics responded best to that promotion and the items they most frequently purchased — and whether they engaged with your brand online, via mobile phone, or in response to a social media ad.

iVend Retail, an open source retail management suite, integrates with your ERP and other business applications, so you can leverage data from sources including your POS, mobile POS, eCommerce, loyalty rewards, digital passes, promotions, and CRM.

An integrated system is also easier for your IT staff to maintain, easier for your employees to learn, more efficient with less duplication of effort, and more convenient, providing seamless customer experiences on any channel.

View System Integrations
Learn More about Your Customers

Consumers increasingly expect personalised shopping experiences, whether online or in-store. Our recent global shopper survey revealed that for nearly 40% of shoppers, personalised offers, experiences and communications top the list of the types of experiences they value most.

The only way to learn about your unique customer base is to collect data and use reporting and analytics technology to extract the insights about your customers. You can then use that information to guide your decision-making as you build your omnichannel retail environment and engineer the types of shopping experiences your customers want.

In addition, reporting and analytics technology can help you identify your most loyal customers and their shopping behaviors, it can also help you entice shoppers who haven’t made a purchase recently by sending personalised offers. You can also use data to segment your marketing list and send targeted promotions to shoppers who are most interested in a specific type of merchandise.

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Closing the In-Store Disconnect with Mobile POS

Omnichannel retailers often find it difficult to equal online customer experiences in-store. On an eCommerce website, shoppers are greeted by name, they receive relevant offers and purchasing suggestions based on their shopping and browsing histories, and their loyalty rewards information and stored payment information is readily accessible. In a brick and mortar store, on the other hand, a customer can be virtually anonymous and receive no personalized service.

Mobile POS is an effective solution for closing the channel gap. Sales associates can identify shoppers by associating them with payment data, their loyalty rewards information, or other means, and access information about them that allows them to offer a more “online” customer experience in a physical store. Using mobile POS, sales associates can also collect information from shoppers in a brick and mortar store, which can help retailers create a 360-degree view of shoppers’ activities on all channels.

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Around the Globe Shoppers Want Convenience and Personalisation

We surveyed over 2,000 shoppers around the globe from Dubai to Los Angeles and put game changing insights into one comprehensive report for you. Our global shopper survey revealed shoppers are open to receiving service from sales associates with tablets or other mobile POS devices, citing reasons including greater convenience and time savings.

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Let’s talk about building your competitive advantage.

Provide your business with greater flexibility, control and intelligence than ever before with iVend Reporting & Analytics. Contact us today to learn about options for your growth.

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