Retail’s Digital Transformation has Become Today’s Business Imperative.

Pursue fresh revenue streams and transform your retail enterprise by integrating brick-and-mortar and online channels with digital technology designed to deliver exceptional commerce experiences.

Retail’s Digital Transformation has Become Today’s Business Imperative.

Pursue fresh revenue streams and transform your retail enterprise by integrating brick-and-mortar and online channels with digital technology designed to deliver exceptional commerce experiences.

Changing Consumer Behaviours

Changing Consumer Behaviours

The retail customer is evolving and so is the shopping journey. The global pandemic has accelerated preferences for safety, and as always convenience and ease remain top of mind for your shoppers driving a rise in digital sales and eCommerce, especially among new or low-frequency consumers. This digital trend is likely to continue post-pandemic and retailers must be prepared to respond quickly.

With the right digital technology for retail, you can accelerate your digital transformation and become a leading retail brand.

Shift your role from worrying about technology performance and other mundane tasks to focus instead on adding value for your customers. iVend Retail can digitally and completely transform your business to give you a competitive advantage amid the disruption.

Technology Built for Today

Retail Digital Technology Built for Today

As retailers strive for increased efficiency, to reinvent the in-store models to be more personalised and convenient, offer additional services, and become increasingly digital, they must build critical capabilities—from people processes to more robust data and analytics infrastructure.

Winning retailers are moving away from traditional infrastructure and instead focusing on implementing unified commerce solutions that are de-centralised in application control, yet centralised in management.

We support the modern role of the retail merchant with our digital technology platform, so you can reinvent your role by using automation to reduce mundane, data-driven tasks and system management and tap into predictive insights to deliver exceptional customer experience.

With over 15 years of experience running digital transformation in the retail industry, we are uniquely positioned to meet your business needs for organizational transformation.

  • Migrate on Cloud for a digital approach to modern retail

  • Unified retail commerce platform to simplify operational processes
  • Connect with your customers digitally, wherever they are located
  • Seamlessly move toward the digital age with online training, handheld inventory management and SaaS tools
  • Know more about your customers and gain a complete view of their buying journey
  • Gain a single source of data truth by centralising all your data in a single integrated platform
  • Design and deploy new services and customer experiences, effortlessly

You Can’t Digitise a Dress, But You Can Digitally Transform Your Retail Operations

The transfer of real, physical goods to a consumer can never be digitised, however winning retailers know that digital transformation will impact them like other industries. In the old model, retailers needed to be very good at buying low, selling high, and optimising everything in between. Modern retailers know that gathering data (about products, customers, and locations), turning that data into insights, and then turning those insights into action is the surest way to deliver shoppers the personalised experiences they have come to expect.

  • Identify shopper behaviour on your eCommerce site and use it to deliver a relevant digital ad to that shopper at a later time. If a shopper has spent the most time engaging with your plus-size dress category, you can deliver expanded size-related ads to that person across the internet.
  • Personalise email content to reflect up-to-date information when your email is opened. If a shopper purchased an item or read an article in any channel before he opened an email, your email can avoid recommending that particular item.
  • Promote relevant offers or content in any channel based on a person’s customer or prospect status, industry, customer segment, loyalty program status, etc.
You Can’t Digitise A Dress

World Bicycle Relief, Nairobi

“Our biggest fear was to be able to fully integrate the offsite sales with the head office as well as provide fiscalised receipts to our customers. Hence, we took time before deciding on a sophisticated omnichannel solution like iVend Retail. Our implementation partner Cloudline and CitiXsys made sure that the implementation process was completely hassle free. We have been able to achieve considerable improvements to customer service, inventory visibility and customer satisfaction.”

– Gareth Desmond, Director

Thrive with Digital Transformation in Retail

Stay ahead of the competition. As consumers are reluctant to return to brick-and-mortar, digital retail channels are coming into play more and more to help businesses continue their operations. Digitally-enabled businesses have already started to capture market share by using the pandemic as an opportunity to innovate and attract new customers. As retailers navigate the ongoing COVID-19 crisis, now is the time to revisit an omnichannel approach and accelerate your digital transformation to take on what comes next. Particularly retailers should be using this time to explore options to,

  • Streamline data to access insights about merchandising, sales, and customers
  • Digitise existing channels and introduce new sales approaches
  • Implement the right tools to transact and serve customers more efficiently
  • Move on Cloud and leverage SaaS technology


4 Ways Retailers Can Use Technology to Thrive in the Face of Industry Disruption

iVend Retail Solutions

Retail Business Suite

Deliver optimum customer experiences across all channels, consistently and transparently.

Systems Integration

Achieve better control by syncing data automatically between your ERP and other critical business systems.

Omnichannel Personalisation

Engage shoppers at every touchpoint with solutions built around today’s consumer preferences.

Digital Commerce

As the path to purchase becomes increasingly digital-first, now is the time to invest in tightly connected physical and digital channels.

Retail Digital Transformation made easy

Win Under Any Conditions

Achieve agility, flexibility and responsiveness with iVend Retail. Contact our team of experts to discuss digital transformation of retail business to win under any conditions.

Retail resources to help you to digitise your business.

Retail’s Digital Future
Retail’s Digital Future

In store shopping has long been the predominant way to shop, however, online shopping has quickly grown to become the preferred channel for many.

Gen Z Shoppers Crave Digital Experiences
Gen Z Shoppers Crave Digital Experiences

The recently-certified connector provides business owners with a platform for end-to-end retail management.

The Digital Store Platform paving the future of retail
The Digital Store Platform paving the future of retail

There is no denying that the digital age of retail is here and it does not only refer to online stores.