Project Description

iVend Retail Customer Success Story

Oscar Jacobson

World Bicycle Relief was founded in 2005 by F.K. Day and Leah Missbach Day in response to the Indian Ocean tsunami. As a founder of SRAM Corporation and a leader in product development, F.K.’s role offered a unique opportunity to solve problems with cycling industry leaders. Together, with support from SRAM and other industry leaders, F.K. and Leah launched World Bicycle Relief to provide bicycles for those in need. In partnership with aid organizations in Sri Lanka, World Bicycle Relief distributed more than 24,000 bicycles to displaced survivors, providing access to education, healthcare, and livelihoods while reconnecting entire communities. Nearly 15 years later, more than 150 staff across 13 countries are changing lives with bikes

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HeadquartersHeadquarters: Nairobi, West East Africa

WebsiteWebsite: worldbicyclerelief.org

IndustryIndustry: Sports & Outdoors

SolutionsSolution: iVend Cloud, iVend Point of Sale (POS),
iVend Mobile POS, iVend Enterprise

ERP IntegrationERP Integration: Sage Pastel Evolution sage evolution

Channel partnerBusiness Partner: Cloudline

READ FULL CASE STUDY

HeadquartersHeadquarters: Nairobi, West East Africa

WebsiteWebsite: worldbicyclerelief.org

IndustryIndustry: Sports & Outdoors

SolutionsSolution: iVend Cloud, iVend Point of Sale (POS), iVend Mobile POS, iVend Enterprise

ERP IntegrationERP Integration: Sage Pastel Evolution sage evolution

Channel partnerBusiness Partner: Cloudline

READ FULL CASE STUDY

World Bicycle Relief automates its retail processes with iVend Cloud – a SaaS enterprise class retail management platform

Our biggest fear was to be able to fully integrate the offsite sales with the head office as well as provide fiscalised receipts to our customers. Hence, we took time before deciding on a sophisticated omnichannel solution like iVend Retail. Our implementation partner Cloudline and CitiXsys made sure that the implementation process was completely hassle free. We have been able to achieve considerable improvements to customer service, inventory visibility and customer satisfaction.

– Gareth Desmond, Director

Challenges

  • Lack of systems integration
  • Inability to keep up with customer preferences and latest retail trends
  • Lack of compliance with the local government tax system
  • Use of different codes to identify their products

Benefits

  • Full infrastructure and application management relieving the burden on the business to invest in capital and additional resources
  • Quick easy access via a browser from any device to key business data for faster decision making
  • Seamless integration to the accounting system offering real-time business reports
  • Considerable improvement in customer service and thus customer satisfaction

Implementation Partner

Cloud Line, the first Platinum Level iVend Retail Channel Partner in Africa, is a retail and service business dedicating to installing, training and supporting leading African businesses on best-of-breed software applications.

With a customer base of 700 in the mid-Africa region and a team of 20 employees, Cloud Line has developed deep knowledge of Point of Sale system functionality and meeting their customer’s business requirements. They work closely with their customers to ensure their businesses are efficient and contemporary. They have developed an open source team culture which allows for quick delivery of appropriate systems at low costs of ownership.

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