iVend Retail Customer Success Story MTN

MTN Rwanda began its operations in 1998, starting out as an exclusive GSM network providing voice and SMS services. The portfolio has exponentially grown to include data, wireless internet, Mobile Money services, Enterprise solutions and other Value Added Services. MTN has the largest market and value share in the increasingly competitive telecommunications industry in Rwanda. It has close to 4 million subscribers and a network coverage of 99%, with a footprint that is covered by 4G, 3.75G and EDGE networks as well as an extensive fiber network.
Multinational Mobile Telecom Giant Selects iVend Retail with Sage to Power Rwandan Operations
iVend Retail has helped us improve our customer experience specially for our loyal customers. The intuitive and interactive interface of iVend Retail has reduced transaction time and eased the overall checkout process. Our customers are happier and the business is growing.
Lily Zondo, Chief Finance Officer, MTN
Challenges
Benefits
Implementation Partner
JERA provides software implementation, support and business consulting services. The meaning of the name “Jera” has its reigns in the Old English language, which translates to “the harvest”. This is exactly where they excel, helping businesses to get to the harvest, by providing specialised solutions and software. Established in 1988, JERA have implemented nterprise management systems at some of the largest telecommunications companies in the world.
JERA together with iVend Retail is looking to increase their dominance in the retail sector by providing customised solutions to forward looking retailers.

The Results
2080 Hours
Time Saved per Month
75%
Increase in Data Accuracy
30%
Increase in Employee Satisfaction
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