Project Description

iVend Retail Customer Success Story

Oscar Jacobson

MTN Rwanda began its operations in 1998, starting out as an exclusive GSM network providing voice and SMS services. The portfolio has exponentially grown to include data, wireless internet, Mobile Money services, Enterprise solutions and other Value Added Services. MTN has the largest market and value share in the increasingly competitive telecommunications industry in Rwanda. It has close to 4 million subscribers and a network coverage of 99%, with a footprint that is covered by 4G, 3.75G and EDGE networks as well as an extensive fiber network.

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HeadquartersHeadquarters: Rwanda, Africa

WebsiteWebsite:mtn.co.rw

IndustryIndustry: Telecom & Financial Services

SolutionsSolution: iVend POS, iVend Reporting & Analytics, Integrated with Sage Enterprise Management

ERP IntegrationERP Integration: Sage X3 Sage X3

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HeadquartersHeadquarters: Rwanda, Africa

WebsiteWebsite: jera.co.za

IndustryIndustry: Telecom & Financial Services

SolutionsSolution: iVend POS, iVend Reporting & Analytics, Integrated with Sage Enterprise Management

ERP IntegrationERP Integration: Sage X3 Sage X3

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Multinational Mobile Telecom Giant Selects iVend Retail with Sage to Power Rwandan Operations

iVend Retail has helped us improve our customer experience specially for our loyal customers. The intuitive and interactive interface of iVend Retail has reduced transaction time and eased the overall checkout process. Our customers are happier and the business is growing.

Lily Zondo, Chief Finance Officer, MTN

Challenges

  • No integration between POS and ERP systems
  • Slow processing of sales transactions
  • Sage L500 provided limited access to store users
  • Daily cash reconciliation was done manually in excel

Benefits

  • Better reporting and stock reconciliation between the POS and the ERP
  • 75% increase in data accuracy
  • Ability to seamlessly integrate with Sage Enterprise Management
  • Increase in employee productivity by 4 hours a week per employee
  • Customer check out time shortened by 8 minutes per customer
  • Easy to use UI reducing employee error rate
  • Increased control in balancing of the day and banking reconciliation

Implementation Partner

JERA provides software implementation, support and business consulting services. The meaning of the name “Jera” has its reigns in the Old English language, which translates to “the harvest”. This is exactly where they excel, helping businesses to get to the harvest, by providing specialised solutions and software. Established in 1988, JERA have implemented nterprise management systems at some of the largest telecommunications companies in the world.

JERA together with iVend Retail is looking to increase their dominance in the retail sector by providing customised solutions to forward looking retailers.

The Results

Time Saving

2080 Hours

Time Saved per Month

Increase in Data Accuracy

75%

Increase in Data Accuracy

Increase in Employee Satisfaction

30%

Increase in Employee Satisfaction

Are you the next iVend Retail customer?

Contact our retail experts today to find out if iVend Retail is right for you.

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