Eliminate gaps in your customer’s journey with Omnichannel Personalisation

Meaningfully engage your shoppers at every touchpoint with solutions built around the experiences today’s consumers have come to expect.

Eliminate gaps in your customer’s journey with Omnichannel Personalisation

Meaningfully engage your shoppers at every touchpoint with solutions built around the experiences today’s consumers have come to expect.

Unified-commerce

Deliver Unified Commerce, Everywhere

Integrate your retail channels to achieve omnichannel. Unify the sales channels of your business —whether online, offline or on-the-go— to deliver an “Everywhere Commerce” experience wherein your customers can buy from and communicate with your brand, anytime and anywhere.

Exceed expectations and delight shoppers by providing seamless customer experiences characterised by personalisation, convenience and ease.

Create those seamless omnichannel commerce experiences by streamlining customer, product and company data from all sales channels. From fashion to footwear, home goods to hardware, our flexible platform supports nearly every business size and retail vertical.

Retail-ecosystem

Build a Flourishing Retail Ecosystem

Retail is advancing to better serve the customers’ expectations for an efficient, fulfilling shopping experience in an omnichannel retail ecosystem.

Technology is a big driver of this advancement, allowing retailers to stay abreast of quickly changing consumer tastes, preferences, and expectations.

To keep up with the changes, many retailers have added new systems to their technology portfolios. While it makes sense to adopt technology one step at a time, your technology platforms should be seen as one, connected retail ecosystem, with each part supporting the other to provide a seamless shopping experience for customers.

Streamline your Retail Channels

Today’s ultra-connected consumers are more likely to hop between devices and channels when making a purchase. They might start online on a phone, PC/laptop, or tablet to research an item, and then either order it online or head to the store.

Or, they could start at the store and use your mobile app to check availability of an item at other store locations. If your channels are managed separately, and your online orders don’t sync with your in-store sales, your inventory information will be unreliable.

With a true omnichannel approach, retailers can drive traffic into store and build awareness pre-visit, increase in-store conversions, and continue to deepen engagement digitally post-visit.

Sales-Marketing

Sales & Marketing

system-technology

Systems & Technology

Inventory-Data

Inventory & Data

Physical-Digital

Physical & Digital

Customer-Vendor

Customers & Vendors

Must-Have Omnichannel Capabilities

Big dreams? Get the tools you need to boldly go after them. iVend offers cutting-edge omnichannel retail software to make your expansion dreams possible. From in-store to online, iVend Retail’s highly flexible, fully integrated system will make your vision for an omnichannel organisation a reality.

suite

Point of SaleiVend Point of Sale

All-in-one POS checkout solution serves as the heart of your enterprise. Manage store and online transactions, inventory, customers and promotions all from a single platform.

Explore POS

mobile-posiVend Mobile POS

Flexible mPOS enables you to meet customers wherever they are – at a pop-up-shop or on the sales floor – to provide real-time product availability and dedicated service.

Explore Mobile POS

LoyaltyiVend Loyalty

Build a lasting relationship with loyal customers and offer relevant rewards by gleaning powerful insights from buying behaviours and browsing history.

Explore loyalty

Reporting-analyticsiVend Reporting & Analytics

Enjoy a single source of data truth with enterprise-wide reporting and analytics. Plan ahead with foresight and confidence and make better business decisions.

Explore reporting & analytics

iVend PassesiVend Passes

Send digital coupons, gift cards, special offers and promotions straight-to-smartphone. It’s easier on the planet and more convenient for today’s tech-savvy customers.

Explore Passes

iVend Digital CommerceiVend Digital Commerce

Quickly implement omnichannel and eCommerce capabilities, move stagnant and excess inventory via online sales, safely offer Buy Online, Pickup In Store or Curbside, and contactless delivery options.

Explore digital commerce

Make Your Multichannel Approach Truly Omnichannel

Having the most advanced technology and running a multi-channel business is just the beginning. To truly do omnichannel well, you need all of those systems and technologies interconnected and sharing data. Integration gives you access to customer history, real-time sales revenue, and eliminates redundant data and processes – all of which, improve your bottom line.

iVend Retail’s suite of products is engineered with open APIs that allow you the ultimate in flexibility and unlimited scale. Additionally, we have created an omnichannel retailing software that outperforms the competition when it comes to ERP integrations. Whether you are running a Microsoft, Sage, SAP or another brand of ERP, our system will easily and effectively integrate.

Multichannel-Approach

iVend Retail Delivers Omnichannel Excellence

  • Accurate Centralised Data – In an AI world, data is everything. Our integrated solution brings all your disparate data together in real-time.

  • Connected Customer Experiences – Omnichannel is about connecting and offering enjoyable shopping experiences and so are our solutions.

  • Integrated and Scalable Systems – Position your enterprise for maximum growth potential with a solution that offers you unlimited flexibility.
  • Sales Driven Tools – You have one goal: sell more. Our products give your team the resources to do just that.

Retail technologyAre you using the right retail technology to meet today’s shopper expectations?

Download the checklist now to know more about the benefits of omnichannel retailing.
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iVend Retail Solutions

Retail Business Suite

Deliver optimum customer experiences across all channels, consistently and transparently.

Digital Transformation

Rethink how your organisation can use technology to pursue new revenue streams and business models.

Systems Integration

Achieve better control by syncing data automatically between your ERP and other critical business systems.

Digital Commerce

As the path to purchase becomes increasingly digital-first, now is the time to invest in tightly connected physical and digital channels.

Deliver The Omnichannel Experiences That Your Customers Crave.

iVend Retail’s global team of business experts offers retail solutions with open APIs to help you create an omnichannel environment that will keep your customers coming back and keep your business growing.

Request a Consultation

Retail resources to help you deliver omnichannel excellence.

The Technical Architecture Behind Integrated Omnichannel Unveiled
The Technical Architecture Behind Integrated Omnichannel Unveiled

The retail industry is rapidly shifting to a true omnichannel environment.

Read Blog
Our 5 Favourite Omnichannel Retail Best Practices
Our 5 favourite Omnichannel Retail Best Practices

Retailers are juggling so many channels that it is turning into a circus act of trying to please everyone all the time.

READ BLOG
How to build a flourishing Retail Ecosystem
How to Build a Flourishing Retail Ecosystem

Retail is advancing to better serve the customers’ expectations for an efficient, fulfilling shopping experience in an omnichannel retail ecosystem.

READ BLOG