Project Description

iVend Retail Customer Success Story

Oscar Jacobson

Meghji Trading Limited (PMTL) is the leading supplier of imported and local products to hotels, resorts, restaurants and supermarkets in Fiji with over 100 employees. In addition to a robust wholesale business based out of their 70,000 square feet storage warehouse. PMTL has three liquor stores and in 2017 grew their retail business with the opening of Fresh Choice Supermarket at the Denarau Business Park complex featuring upmarket liquor and butcher shops, complemented by traditional grocery fare. Featuring a vast product line, PMTL believes in customer satisfaction and providing the best possible service to its customers and retailers in the most effective and efficient manner.

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Video Case Study

HeadquartersHeadquarters: Fiji

WebsiteWebsite: freshchoice.com

IndustryIndustry: Supermarket & Liquor Stores

SolutionsSolution: iVend Retail Management Suite, Sage 300cloud

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HeadquartersHeadquarters: Fiji

WebsiteWebsite: freshchoice.com

IndustryIndustry: Supermarket & Liquor Stores

SolutionsSolution: iVend Retail Management Suite, Sage 300cloud

READ FULL CASE STUDY

Fresh Choice Supermarket Embarks on Omnichannel Journey

iVend Retail and Sage 300cloud have breathed new life into our retail ecosystem. We are happy to have a true Omnichannel solution featuring in-built loyalty management, coupons, and gift card functionality. iVend also prepares us to go online with complete integration to in-store systems. Additionally, iVend has helped with our data issues and improved our overall business practices.

Eremasi Matanatabu, Chief Operating Officer, Fresh Choice

Challenges

  • Old solution did not provide integration between in-store and back-end processes
  • No integration or data transfer between sales and accounting systems
  • Lack of controls to manage stock-outs and over-stocking in stores
  • No Omnichannel capabilities or customer loyalty management
  • No visibility of customer information or purchase history

Benefits

  • Ability to manage multiple stores from a unified system
  • Centralized visibility into enterprise-wide sales
  • Seamless integration with ERP reduced manual data input and errors
  • Improved product availability with enterprise-wide visibility of inventory
  • Implementation of a loyalty program and associated increase in-store traffic
  • Enhanced customer engagement due to utilisation of offers, promotions and gift cards

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