iVend Retail Customer Success Story Concorde
Concorde is a leading and internationally-expanding fashion brand designed and made in Jordan.
Boutique retailer with seven brick and mortar locations (Jordan and Palestine), an eCommerce store and a new franchise program.
Concorde recently obtained the ISO 9001 certificate and is working to meet the international accepted standards for designing products, purchasing, storing, distributing, selling, customer service and registering customer complaints and needs.
Concorde is expanding its business outside of Jordan. They have recently launched a franchising program developed to fit the needs of different areas in the world, and to fit different investor tastes. They selected iVend Retail to help them modernise, globalise and meet their franchise plans.
Concorde Uses iVend Retail to Expand and Franchise Internationally
As a retail organisation disruption was our biggest fear. Hence we took time before taking a decision to migrate to a sophisticated solution, iVend Retail. CitiXsys helped us upgrade smoothly to the new system. We are able to see considerable improvement on our customer service, inventory visibility and customer satisfaction.
Mohammad Abu Hejleh, IT Manager, Concorde