Project Description

iVend Retail Customer Success Story

Oscar Jacobson

Concorde is a leading and internationally-expanding fashion brand designed and made in Jordan.

Boutique retailer with seven brick and mortar locations (Jordan and Palestine), an eCommerce store and a new franchise program.
Concorde recently obtained the ISO 9001 certificate and is working to meet the international accepted standards for designing products, purchasing, storing, distributing, selling, customer service and registering customer complaints and needs.

Concorde is expanding its business outside of Jordan. They have recently launched a franchising program developed to fit the needs of different areas in the world, and to fit different investor tastes. They selected iVend Retail to help them modernise, globalise and meet their franchise plans.

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HeadquartersHeadquarters: Middle East

WebsiteWebsite: concorde.ws

IndustryIndustry: Fashion & Apparel

SolutionsSolution: iVend POS, iVend Loyalty, SAP Business One on
HANA Integration

READ FULL CASE STUDY

HeadquartersHeadquarters: Middle East

WebsiteWebsite: concorde.ws

IndustryIndustry: Fashion & Apparel

SolutionsSolution: iVend POS, iVend Loyalty, SAP Business One on
HANA Integration

READ FULL CASE STUDY

Concorde Uses iVend Retail to Expand and Franchise Internationally

As a retail organisation disruption was our biggest fear. Hence we took time before taking a decision to migrate to a sophisticated solution, iVend Retail. CitiXsys helped us upgrade smoothly to the new system. We are able to see considerable improvement on our customer service, inventory visibility and customer satisfaction.

Mohammad Abu Hejleh, IT Manager, Concorde

Challenges

  • Poor data replication and accuracy
  • Limited capability of the old software for enhancements
  • No integration with SAB B1 ERP or HANA database
  • Need for a system with coupons, Gift Certificates, loyalty points and promotions
  • Support of a phone number-based loyalty program
  • Integration with barcode scanners and fingerprint readers

Benefits

  • Fast implementation without disruption
  • Integrated customer loyalty program with 21,000 members
  • Full ERP and database integration
  • Enhanced dataflow processes with 95% accuracy
  • Fast data replication and data transfer scenarios
  • Updated accounting GL journals
  • Increased employee satisfaction
  • Improved customer experience with quicker checkout times

Are you the next iVend Retail customer?

Contact our retail experts today to find out if iVend Retail is right for you.

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