September 23, 2020 – CitiXsys, developer of the enterprise retail management solution, iVend Retail, is being recognised for supporting the global retail community with a 2020 Tech Cares Award from TrustRadius. The Tech Cares Award celebrates companies that have gone above and beyond to provide their communities, clients, and front line workers with support during the COVID-19 crisis.

  • Press Release

iVend Retail Earns Tech Cares Award

Find out why iVend Retail customers report satisfaction with the resilient, cloud-based retail management solution.

“We are excited to announce our first-ever Tech Cares Award Winners,” said TrustRadius CEO, Vinay Bhagat. “This pandemic isn’t just a test of fortitude. It’s an opportunity to distinguish yourself. We have been completely inspired by the way the B2B technology industry responded to COVID-19. So many companies pivoted with grace, leading to many of them standing out in our minds as major community contributors during this time.”

“We moved quickly to let our customers and the broader retail community know that we are here to help. It has been a challenging time for the retail sector overall and we are fortunate to have been in a position to lend our support and solutions to businesses during this challenging time,” said Paula Da Silva, Executive Vice President of Global Partnerships and Alliances for CitiXsys.

“We recognise that grocery and pharmacy retailers in particular were on the front lines and would need to pivot their business models to keep up with the expanded sales volume. We offered retailers in these industries mobile Point of Sale licenses free of charge, so they could introduce new processes to safely fulfil and deliver customer orders without worrying about the cost.”

Designed for resiliency and omnichannel excellence, iVend Retail helps businesses to manage their operations across sales channels and maintain visibility into inventory across their enterprises. As a cloud-based solution, iVend Retail customers were able to maintain business continuity as the majority of functionality can be managed remotely and with minimal disruption. Further, the near real-time inventory capacity of the solution enabled retailers to provide shoppers with accurate product availability from stores and warehouses and fulfil orders in a timely manner in the face of unprecedented supply chain delays.

In response to the increased uptake of online shopping from consumers who moved their shopping online while many brick-and-mortar stores were closed, CitiXsys introduced a Digital Commerce solution with accelerated setup packages at discounted rates so retailers not already operating online were able to quickly set up eCommerce storefronts and offer contactless transactions with same day store and Curbside pickup options. This promotion continues through to the 31st of October as part of a Retail Stimulus offer.

To be accepted for the Tech Cares Award, each nominated organisation had to be a B2B technology company that demonstrated above-and-beyond caring during the COVID-19 pandemic. All nominations were thoroughly vetted by the TrustRadius research team. In addition to nominations, the Tech Cares Award was also given on the basis of reviewer feedback on TrustRadius. Organisations whose reviews clearly illustrated how much they care during this crisis have also been recognised.

About TrustRadius – TrustRadius is the fastest growing, most trusted customer voice and insights platform that helps tech buyers make great decisions and helps technology vendors acquire and retain great customers. Each month, over 1 million B2B technology buyers use verified reviews and ratings on to make informed purchasing decisions. Headquartered in Austin, TX, TrustRadius was founded by successful entrepreneurs and is backed by Next Coast Ventures, Mayfield Fund, and LiveOak Venture Partners.

About iVend Retail – iVend Retail by CitiXsys delivers Enterprise Retail on Cloud. Our SaaS solutions empower retailers to provide exceptional customer experiences throughout the entire shopper journey. iVend Retail management solutions include out-of-the-box integrations to Sage 300cloud and X3, Microsoft Dynamics 365 Business Central, SAP Business One, S/4 HANA and IS-Retail to produce a seamless ecosystem where data flows instantly and freely. Currently used in over 90 countries, iVend Retail is available worldwide through a network of certified partners.

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