Retailers are looking to craft exceptional customer experiences (CX) as the role of the store evolves in line with digital influences, and value-added resellers (VAR) aiming to help them achieve this goal must consider some fundamental points. In my view, enhanced CX comes from integrated…
Instant gratification is what retail and hospitality customers are increasingly seeking when it comes to making a purchase decision. From Tommy Hilfiger (the man) to Amazon (the company), and many in between, those in consumer-facing industries have spoken recently about dealing with consumers that either…
For a number of years now in retail, you’d have been forgiven for thinking that all roads lead to coffee when it comes to giving customers what they want – and there have been signs that many facets of the traditional retail and hospitality experience…
You’ve heard of environmental campaigns to “Save The Whale”, now it’s time for technology companies operating in retail to Save The Sale. Our recent global research clearly shows consumers around the world display many different behaviours, but one thing all nations’ shoppers do tend to…
The results from our global shopper survey are in and – it’s official – consumer motivations during the shopping experience are complex and varied, as well as being inconsistent across the globe. Our New Report Shows The Challenges Facing Retailers Due To Fast-Changing Consumer Behaviours…
The challenges currently facing the global retail market should provide vendors with some food for thought as we enter the new year. Learn How A Partnership With iVend Retail Gives You Flexible Software To Position Your Retail Customers For Future Success Retailers can be difficult…
As the year draws to an end, our thoughts naturally turn to the new one ahead. It’s a time for looking forward to the new year and all that it might hold. It’s a time for planning, for dreaming, for putting some structure around our…
We’re living in a world of integrated retail, and I believe this trend is neatly illustrated by the recent wave of online pureplays opening physical stores around the world. Retail Technology Resellers – Learn Why You Should Consider An iVend Retail Partnership To Better Serve…
How Open API platforms generate partner opportunities for integration, development and long-term relationships Retailers want to be able to meet shoppers’ demands – demands for better service, personalisation, efficiency, the convenience of click and collect/BOPIS and targeted promotions. They know that they way to do…
The top 3 customer demands and how omnichannel retail helps deliver them Retail is more customer-centric than ever. With the massive and rapid growth of online stores, tearing down geographic boundaries and offering new levels of service, customers have more choice and therefore power than at…