It’s a stressful time in an organisation during any software rollout, but it gets particularly tense when it involves your ERP and point of sale. Since integrating your point of sale with Microsoft Dynamics 365 Business Central touches every area of your business, everyone in…
Smart retailers know that today’s consumers expect the availability and convenience of multiple paths to purchase — even using multiple touchpoints for a single purchase. You likely have a website with online ordering and a customer service chat feature, a customer service telephone line, loyalty…
Loyalty programs are becoming more important to shoppers, according to the 2019 Global Shopper Trends Report by iVend, which found a 12% increase in customer loyalty card usage over last year. In 2018, 83% of shoppers reported it was a deciding factor on where to…
In last year’s survey report, about 50% of consumers reported ordering items online for in-store pickup. One year later, there’s been unprecedented growth in this omnichannel retail strategy, as 81.4% of shoppers surveyed report using “Click and Collect” or “Buy Online Pickup in Store” (BOPIS)….
What do shoppers want in Latin America? We have the answer. While we found some common themes around the world among all shoppers in the 2019 Global Shopper Trends Report, see what trends vary from region to region. Our analysts extracted data specific to Latin…
Creating an integrated omnichannel environment takes attention to evolving customer demands and a commitment to creating frictionless shopping experiences for consumers interacting with your brand. Then, translating that into an initiative that fosters a healthy retail ecosystem. iVend Retail conducted a survey to over 2700…
This year’s shopper survey report turned out some surprising data. Specifically, there were remarkable shifts in areas like click and collect participation and loyalty card usage. The overall theme, however, was a preference for convenience. Consumers want the most direct path, with as little friction…
What do shoppers want in the Middle East? We have the answer. While we found some common themes around the world among all shoppers in the 2019 Global Shopper Trends Report, see what trends vary from region to region. around the world shopper trends sometimes…
What do shoppers want in the Asia-Pacific region? We have the answer. While we found some common themes around the world among all shoppers in the 2019 Global Shopper Trends Report, see what trends vary from region to region. around the world shopper trends sometimes…
What do shoppers want in South Africa? We have the answer. While we found some common themes around the world among all shoppers in the 2019 Global Shopper Trends Report, see what trends vary from region to region. around the world shopper trends sometimes vary…