It seems the debate about the future of stores has well and truly moved away from questioning their future existence to focus on how stores need to function in a multichannel retailing world. This shift over the last couple of years is hugely welcome because…
It’s been encouraging to see lots of major names in the retail world speak so positively about the impact of Buy Online Pick Up In Store (BOPIS) lately, as the benefits of this core omnichannel service continue to be realised. But as the likes of…
When customers enter a jewelry store, they’re expecting a shopping experience as thoughtful and high-end as the pricey items they plan to purchase. Jewelry store retailers can meet — and exceed — these customer expectations by employing mobile technology that drives a high-touch, service-first experience….
Everywhere you look in retail, today, you’ll see businesses using technology to enable growth in their home markets and internationally. Retail truly is a global industry, with the likes of German grocer Lidl and the UK & Ireland value fashion player Primark among the most…
eCommerce is one of the bright spots in retail, showing strong growth year over year and helping many retailers to expand their overall businesses. An eCommerce solution is essential to laying the groundwork for expanding your operations, driving traffic – both digital and physical – and increasing…
Retailers are in a powerful position to use their insights to better target customers and improve operational efficiency thanks to the swathes of data generated in the digital age. It’s clear that with great data, comes great power – but only if used correctly. The…
Connected retail is the next evolution in the quest for the seamless customer experience. Leading retailers are relying on customer data from all sources to ensure they’re serving customers on their terms — and using the right approach at the right time to motivate a…
Like most retailers, you are probably exploring how retail business intelligence can help you deliver the customer experiences that will build shopper loyalty. As you plan your strategy, don’t overlook how data analysis also can help you cater to the “treat yourself” shopper. Think about…
RBTE is where the UK and European retail sector converges to seek out the latest technology, hear from those at the heart of the industry and network with their peers. The latest edition of the event, now in its seventh year, took place in London…
Knowing exactly what a customer prefers is critical to creating the perfect shopping experience. Research for our 2016-2017 Great Omnichannel Expectations Report revealed almost half of North American shoppers approve of retailers collecting data to enhance their customer experiences – and retail data analytics can help…