From voice-enabled systems to virtual reality (VR), and biometrics to Blockchain, the retail technology innovation agenda has stepped up a gear already in 2018 – and we aren’t even halfway through the year. A common feature of all the technology gaining traction in the opening…
The retail and hospitality industries have changed so much in the past decade, it’s probably hard to recall how you kept your IT department running with the software you used 10 years ago. That raises the question, will you be able to use the same…
Instant gratification is what retail and hospitality customers are increasingly seeking when it comes to making a purchase decision. From Tommy Hilfiger (the man) to Amazon (the company), and many in between, those in consumer-facing industries have spoken recently about dealing with consumers that either…
Actionable insight is the name of the game in modern retail as businesses operating in the sector look to provide the relevant experiences and interactions today’s customers demand. That’s the key for retailers looking to navigate their way through a period of change and disruption…
For a number of years now in retail, you’d have been forgiven for thinking that all roads lead to coffee when it comes to giving customers what they want – and there have been signs that many facets of the traditional retail and hospitality experience…
What is the GDPR? General Data Protection Regulation is a data protection reform which will replace the current 1995 Data Protection Directive from May 25, 2018. It applies to all companies that collect, store or process data related to any EU resident and aims at unifying…
Readers of my blog will know how constantly the retail industry is changing, but so too is the hospitality sector – and many of the challenges and opportunities faced by bars, pubs, restaurants and leisure destinations match those of traditional retailers. Armed with the confidence…
Restaurant chain growth is an exciting, but challenging, time. The transition from small-business- to up-and-coming ops takes work and careful planning. Fortunately, a restaurant point of sale (POS) system can give you the tools you need to manage a growing business. With a flexible and…
With retailers targeting customer centricity and personalisation to better understand shopper needs, we at iVend Retail took it upon ourselves to offer a helping hand by identifying the key consumer traits of nine different nations – and the results were fascinating. South Africa proved to…
Picture these three places: Victoria, BC, Canada, Chicago, IL, USA, and Puerto Vallarta, Mexico. Pretty different, right? Now imagine trying to run a successful retail business in all three places. North American retailers that cross borders face a big challenge when it comes to providing…