The retail industry is facing its biggest hurdle yet as a result of the global pandemic. Shoppers may be slow to return to brick and mortar stores and social distancing and stricter hygiene protocols are here to stay as businesses continue to adhere to health…
Please take note of the following important update regarding iVend 6.6 and support for legacy versions of iVend Retail. We have traditionally supported 2 versions of iVend Retail, however considering the current retail climate we will only continue to support legacy versions of iVend Retail…
As 2020 approaches, it is a good time to reflect on the changes retail has experienced over the last decade and how they have influenced the vision of a successful retail environment in the new decade. Retail has experienced many ups and downs, from the…
Combined Support Portal & Knowledge Base for iVend Retail Customers & Partners With a continued focus on supporting our Customers & Channel Partners, we are pleased to announce the launch of the iVend Service Portal, combining the former CitiXsys Knowledge Portal with our Support Portal….
The retail industry is rapidly shifting to a true omnichannel environment. Consumer demands for instant gratification are only increasing—customers want product and pricing information to be available across the web, on their mobile devices, and at the store. They want same-day and next-day delivery, as…
Retailers are juggling so many channels that it is turning into a circus act of trying to please everyone all the time. The channel-centric approach is expensive, difficult to achieve, and in many cases, only puts you on par with the competition, not above and…
A retail business has a lot of moving parts. Literally. Customers are moving in and out of the store and, ideally, inventory is moving too. Maintaining retail profitability isn’t easy, but it can be more manageable when you can motivate customers to come back to…
Waiting in long a checkout line may be a thing of the past as shopper impatience is driving retailers to provide faster checkout experiences. Customers like speed and flexibility when checking out, and younger shoppers, especially, expect to use modern checkout conveniences like contactless payment…
Retail is advancing to better serve the customers’ expectations for an efficient, fulfilling shopping experience in an omnichannel retail ecosystem. Technology is a big driver of this advancement, allowing retailers to stay abreast of quickly changing consumer tastes, preferences, and expectations. To keep up with…
When sales associates aren’t tied to the cash register, they are free to deliver the personalised in-store shopping experiences that customers expect. And expectations are growing. Our 2019 shopper report shows that more than 84 per cent of shoppers look for a sales associate with…