Retailers are juggling so many channels that it is turning into a circus act of trying to please everyone all the time. The channel-centric approach is expensive, difficult to achieve, and in many cases, only puts you on par with the competition, not above and…
A retail business has a lot of moving parts. Literally. Customers are moving in and out of the store and, ideally, inventory is moving too. Maintaining retail profitability isn’t easy, but it can be more manageable when you can motivate customers to come back to…
Waiting in long a checkout line may be a thing of the past as shopper impatience is driving retailers to provide faster checkout experiences. Customers like speed and flexibility when checking out, and younger shoppers, especially, expect to use modern checkout conveniences like contactless payment…
Retail is advancing to better serve the customers’ expectations for an efficient, fulfilling shopping experience in an omnichannel retail ecosystem. Technology is a big driver of this advancement, allowing retailers to stay abreast of quickly changing consumer tastes, preferences, and expectations. To keep up with…
When sales associates aren’t tied to the cash register, they are free to deliver the personalised in-store shopping experiences that customers expect. And expectations are growing. Our 2019 shopper report shows that more than 84 per cent of shoppers look for a sales associate with…
What if your retail clients could flawlessly integrate their POS and ERP systems to share data and discover deep, actionable insights into operations and inventory that they didn’t think were possible without a small army of IT experts? And, what if you could build your…
It’s a stressful time in an organisation during any software rollout, but it gets particularly tense when it involves your ERP and point of sale. Since integrating your point of sale with Microsoft Dynamics 365 Business Central touches every area of your business, everyone in…
Smart retailers know that today’s consumers expect the availability and convenience of multiple paths to purchase — even using multiple touchpoints for a single purchase. You likely have a website with online ordering and a customer service chat feature, a customer service telephone line, loyalty…
Loyalty programs are becoming more important to shoppers, according to the 2019 Global Shopper Trends Report by iVend, which found a 12% increase in customer loyalty card usage over last year. In 2018, 83% of shoppers reported it was a deciding factor on where to…
In last year’s survey report, about 50% of consumers reported ordering items online for in-store pickup. One year later, there’s been unprecedented growth in this omnichannel retail strategy, as 81.4% of shoppers surveyed report using “Click and Collect” or “Buy Online Pickup in Store” (BOPIS)….