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Omnichannel Retailing: Definition, Benefits, Implementation

Smart retailers know that today’s consumers expect the availability and convenience of multiple paths to purchase — even using multiple touchpoints for a single purchase. You likely have a website with online ordering and a customer service chat feature, a customer service telephone line, loyalty…

3 Catalysts for Click and Collect Retail

In last year’s survey report, about 50% of consumers reported ordering items online for in-store pickup. One year later, there’s been unprecedented growth in this omnichannel retail strategy, as 81.4% of shoppers surveyed report using “Click and Collect” or “Buy Online Pickup in Store” (BOPIS)….

[Infographic] Components of a Healthy Retail Ecosystem

Creating an integrated omnichannel environment takes attention to evolving customer demands and a commitment to creating frictionless shopping experiences for consumers interacting with your brand. Then, translating that into an initiative that fosters a healthy retail ecosystem. iVend Retail conducted a survey to over 2700…

[Infographic] Quest for Convenience: 2019 Shopper Trends

This year’s shopper survey report turned out some surprising data. Specifically, there were remarkable shifts in areas like click and collect participation and loyalty card usage. The overall theme, however, was a preference for convenience. Consumers want the most direct path, with as little friction…