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Make it Fast or Lose Customers in the Checkout Line

Waiting in long a checkout line may be a thing of the past as shopper impatience is driving retailers to provide faster checkout experiences. Customers like speed and flexibility when checking out, and younger shoppers, especially, expect to use modern checkout conveniences like contactless payment…

How to Build a Flourishing Retail Ecosystem

Retail is advancing to better serve the customers’ expectations for an efficient, fulfilling shopping experience in an omnichannel retail ecosystem. Technology is a big driver of this advancement, allowing retailers to stay abreast of quickly changing consumer tastes, preferences, and expectations. To keep up with…

9 Benefits of Mobile Technology in Retail

When sales associates aren’t tied to the cash register, they are free to deliver the personalised in-store shopping experiences that customers expect. And expectations are growing. Our 2019 shopper report shows that more than 84 per cent of shoppers look for a sales associate with…

10 Compelling Reasons to Partner with iVend Retail

What if your retail clients could flawlessly integrate their POS and ERP systems to share data and discover deep, actionable insights into operations and inventory that they didn’t think were possible without a small army of IT experts? And, what if you could build your…

Omnichannel Retailing: Definition, Benefits, Implementation

Smart retailers know that today’s consumers expect the availability and convenience of multiple paths to purchase — even using multiple touchpoints for a single purchase. You likely have a website with online ordering and a customer service chat feature, a customer service telephone line, loyalty…

3 Catalysts for Click and Collect Retail

In last year’s survey report, about 50% of consumers reported ordering items online for in-store pickup. One year later, there’s been unprecedented growth in this omnichannel retail strategy, as 81.4% of shoppers surveyed report using “Click and Collect” or “Buy Online Pickup in Store” (BOPIS)….

[Infographic] Components of a Healthy Retail Ecosystem

Creating an integrated omnichannel environment takes attention to evolving customer demands and a commitment to creating frictionless shopping experiences for consumers interacting with your brand. Then, translating that into an initiative that fosters a healthy retail ecosystem. iVend Retail conducted a survey to over 2700…