iVend Retail Customer Success Story

TBC Logo

Text Book Centre (TBC) is East and Central Africa’s largest Educational, Cultural and Technological Content and Products Distributor. It was founded in 1964 as a partnership between two businessmen in Kenya, Mr. S V Shah and Mr. M J Rughani. TBC has over the years grown tremendously to become the leading bookstore chain in Kenya. Its retail, wholesale, and distribution services have the unrivalled capacity to meet the demands of Kenya’s vibrant education sector.

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HeadquartersHeadquarters: Kenya, East Africa

WebsiteWebsite: textbookcentre.com

IndustryIndustry: Book Stores

SolutionsSolution: iVend Point of Sale

ERP IntegrationERP Integration: SAP Business One SAP Business One

Channel partnerBusiness Partner: Soft Consult

READ FULL CASE STUDY

HeadquartersHeadquarters: Kenya, East Africa

WebsiteWebsite: textbookcentre.com

IndustryIndustry: Book Stores

SolutionsSolution: iVend Point of Sale

ERP IntegrationERP Integration: SAP Business One SAP Business One

Channel partnerBusiness Partner: Soft Consult

READ FULL CASE STUDY

Text Book Centre (TBC) used iVend to automate its retail operations, resulting in time savings and data accuracy

We were able to accomplish improved customer experience, faster checkouts, and satisfied customers after implementing iVend Retail. In addition, the system was enthusiastically embraced, resulting in a better bottom line due to fewer stockouts and simple inventory management.

Ezekiel Kangogo, ICT Manager

Business Requirements

  • Previous POS was not flexible and would frequently break down
  • TBC were struggling to consolidate the entire store network data
  • Central management of retail store operations was not possible
  • Software processing performance decreased as a result of infrequent upgrades

Benefits

  • Retail management system offering maximum visibility across the retail enterprise
  • Extensibility feature makes iVend Retail highly customisable
  • Flawless integration to SAP Business One giving seamless visibility over operations
  • Loyalty module helped in building brand advocates through the creation of a variety of loyalty
    programs

Implementation Partner

Soft Consult is a Gold Partner with SAP selling and implementing SAP Business One. Soft Consult works with SAP software solution partners (SSP) to deliver the best global software solutions for SAP Business One. Soft Consults’ primary area of focus remains the wider East Africa and Soft Consult’s objective is to provide carefully vetted innovative solutions and support to enhance business productivity.

soft consult

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