Project Description

iVend Retail Customer Success Story

Oscar Jacobson

Shop Direct is a chain of grocery stores operating in Nigeria since 2000. They started with a single ‘mini-mart’ store and now have successfully established a chain of retail megastores nationally. Shop Direct has plans to continue expanding in the grocery sector, and to further venture into pharmaceuticals. Our customer intends to open another branch in Aqaba with their extensive online presence.

When Shop Direct launched its first store, they had invested in a retail solution called 4site to assist in running their store business.

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HeadquartersHeadquarters: Nigeria

WebsiteWebsite: oscarjacobson.com

IndustryIndustry: Retail – Supermarket chain, eCommerce

SolutionsSolution: iVend Retail Management Suite

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HeadquartersHeadquarters: Nigeria

WebsiteWebsite: oscarjacobson.com

IndustryIndustry: Retail – Supermarket chain, eCommerce

SolutionsSolution: iVend Retail Management Suite

READ FULL CASE STUDY

iVend Retail empowered ShopDirect by giving them insight at the group, individual store and product level via iVend Dashboards

ShopDirect now has the power to manage our business and not just run it! If I have to choose again, I’d pick iVend Retail.

Collins Agu, Managing Director, ShopDirect

Challenges

  • Shopdirect’s retail solution lacked integration with back-office processes
  • The retail solution could not accommodate multiple stores
  • Stores could not work in offline mode
  • No Dashboards or reporting tools
  • No promotions engine for customer outreach
  • No merchandise management capabilities available to retailer

Benefits

  • Information is replicated automatically across the retail chain and head office.
  • The stores can work effortlessly in offline mode
  • Faster, convenient check-outs for customers
  • Reports and Dashboards provide single view of customer
  • Stock-take process has become instantaneous and efficient
  • Order management has aided in accurate and timely purchase planning

Are you the next iVend Retail customer?

Contact our retail experts today to find out if iVend Retail is right for you.

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