Project Description

iVend Retail Customer Success Story

Oscar Jacobson

As a family-owned business, Toyo Foods has been catering to the Mexican market for the past 32 years. Over time, it has familiarised the Mexican palate to Oriental foods, spices and sauces, along with commanding 40% of the market. As of now,

Toyo Foods is spread over 39 branches in the nation, and one of their main objectives is to have 70 branches in the next four years.

Their retail strategy is to open ‘super-stores’ wherein customers would have a choice of Oriental food and spices, while standardising retail operational procedures and brand presence. This reason made them opt for a robust enterprise retail management solution.

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HeadquartersHeadquarters: Mexico

WebsiteWebsite: toyofoods.com.mx

IndustryIndustry: Retail – Supermarket

SolutionsSolution: iVend Retail Management Suite

Channel PartnerChannel Partner: Rivemex

ERP IntegrationERP Integration: SAP Business One SAP Business One

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HeadquartersHeadquarters: Mexico

WebsiteWebsite: toyofoods.com.mx

IndustryIndustry: Retail – Supermarket

SolutionsSolution: iVend Retail Management Suite

Channel PartnerChannel Partner: https://support.ivend.com/userportal?id=doc_view&doc=KB0011715

ERP IntegrationERP Integration: SAP Business One SAP Business One

READ FULL CASE STUDY ENGLISH
READ FULL CASE STUDY SPANISH

iVend Retail fulfils Mexican chain-store Toyo Foods’ need for a fully integrated retail management solution

As a family-owned business, Toyo Foods has been catering to the Mexican market for the past 32 years. Over time, it has familiarised the Mexican palate to Oriental foods, spices and sauces, along with commanding 40% of the market. As of now, Toyo Foods is spread over 39 branches in the nation, and one of their main objectives is to have 70 branches in the next four years.

Susana Arce, Operations Manager, Toyo Foods

Challenges

  • Unable to complete transactions due to intermittent internet connectivity
  • No invoicing or bill generation for customers during black-outs
  • Prolonged checkouts
  • Limited inventory visibility
  • Lack of reports and Dashboards

Benefits

  • Transaction processing in offline mode
  • Enhanced retail transaction performance at stores
  • Vastly increased overall checkout efficiency
  • Synchronised data transfers between stores and the enterprise
  • Measurement of sales and other metrics via reporting tools and dashboards
  • Real-time tracking of merchandise
  • Easy identification of slow-moving inventories

Implementation Partner

Rivemex is an internal company of Grupo Toyo that provides general services, among other organizations, to Toyo Foods. From the experience with iVend Retail, Rivemex created an implementation methodology to facilitate Toyo Foods on opening new stores in less than 24 hours, in which sales could be made instantly. Part of the success consists precisely in Rivemex’s own evolution, which was generating this expertise, and led it to become a partner of both iVend Retail and SAP.

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