Project Description

iVend Retail Customer Success Story

Oscar Jacobson

Supplies and Tools of North (IHNSA) was founded in 1998 with its headquarters in Cuauhtemoc City, Chihuahua, North of Mexico. The company sells hand-held machine tools, industrial tools like welding machines, and is also invested significantly in the metal engineering industry. Another arm of the company has its focus on agricultural supplies and instruments. IHNSA also supplies input material to the automotive industries in northern Mexico.

IHNSA currently has a head office and four branches; three of them located in Chihuahua and one in Durango. The opening of the latest branch has been one of the most important achievements of the Company. Over time IHNSA has involved itself deeply in innovation and better offerings to their current customers, thereby differentiating itself from the competition.

In the beginning, the company used Microsip to streamline its operational processes. Then, IHNSA migrated to Eviciti POS for a year and a half.

Another of the most important achievements has been the implementation of iVend Retail at their stores. With iVend’s new and empowered business plans, report generation, data collation synchronisation and Analytics, the company is ready to use near real-time processing to its fullest advantage.

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HeadquartersHeadquarters: Mexico

WebsiteWebsite: ihnsa.com

IndustryIndustry: Capital goods and spares

SolutionsSolution: iVend Retail, iVend Loyalty with SAP Business One

ERP IntegrationERP Integration: SAP Business One SAP Business One

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HeadquartersHeadquarters: Mexico

WebsiteWebsite: ihnsa.com

IndustryIndustry: Capital goods and spares

SolutionsSolution: iVend Retail, iVend Loyalty with SAP Business One

ERP IntegrationERP Integration: SAP Business One SAP Business One

READ FULL CASE STUDY ENGLISH
READ FULL CASE STUDY SPANISH

CORPONET has empowered several retail chains in streamlining operations & retail integration

IHNSA’s business evolves on the internal management of its business processes and the company has found in iVend Retail the ideal platform for growth and customer satisfaction.

David Peterson, CIO, IHNSA

Challenges

  • Lack of synchronisation of reports & documents between branches and head office, besides errors in replication
  • Lack of synchronisation between outlets. Product Returns at other stores was not possible

  • Inability to deliver customer invoices immediately due to delay in synchronisation
  • Using retail application in offline mode because store areas have many Internet service voids

Benefits

  • 20 % increase in sales
  • 99-100% efficiency in the flow of administrative and transactional operation
  • Immediate response to customer
  • iVend POS opened doors to Loyalty and eCommerce
  • Replication of information simultaneously between different branches

Are you the next iVend Retail customer?

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