iVend Retail Customer Success Story Pioneer Foodstore

Oscar Jacobson

Pioneer Foodstore is a family run business, and despite being founded over 140 years ago, is every inch a modern day retailer. With three stores in Carlisle, northern England, they specialise in high quality, locally sourced products including in-store butchery, bakery and café, deli, fruit and veg, frozen foods, grocery and wines and spirits. With a passion for food and the desire to provide their customers the best possible service, they are one of the most successful foodservice companies in the north of England and southern Scotland. With an employee strength of over 350 people, Pioneer Foods continues to invest in and develop their staff so that they grow to be the best they can be.

HeadquartersHeadquarters: United Kingdom

WebsiteWebsite: http://pioneerfoodstore.co.uk/

IndustryIndustry: Food and Beverage, Hospitality

SolutionsSolution: iVend Point of Sale (POS), iVend Reporting & Analytics, iVend Enterprise, iVend Digital Commerce, Self-checkout

Headquarters: United Kingdom

Website: http://pioneerfoodstore.co.uk/

Industry: Foodstore

Solution: iVend Point of Sale (POS), iVend Reporting & Analytics, iVend Enterprise, iVend Digital Commerce, Self-checkout

Stores: 3

Pioneer Foodstore Video Case Study

Pioneer Foodstore accelerates its digital transformation with iVend Retail

We needed a system that was flexible, that would allow us to grow the business as well. With iVend Retail we’ve put in various elements, like a back office system, a hospitality system and reporting & analytics system. The solution has given us some really good dashboards giving real time insight to the retail manager. It has given us the opportunity to use self-checkout to help customers.

– Mark Elliot, IT Manager, Pioneer Foods


  • Traditional infrastructure impeding competitive growth and expansion plans

  • Inability to deliver a seamless retail experience to customers and employees

  • Disparate solutions for store and coffee lounge

  • Single solution for centralised management of their three stores

  • Failure to boost store sales due to the lack of promotional capability with their old systems


  • Ability to digitally transform their retail business by integrating all sales channels

  • Retail management solution to control their retail operations at store and group level

  • Contactless payment and delivery options such as Buy Online, Pickup Curbside

  • Solution with intuitive interface that scales alongside aggressive expansion plans

  • Stocktaking became easy with the implementation of iVend handheld

  • Self-checkout feature significantly improved the checkout time at the till

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