iVend Retail Customer Success Story The Vitamin Shoppe
The Vitamin Shoppe is a 35 year old leading specialty store in nutritional products, including vitamins, minerals, nutritional supplements, herbs, sports nutrition formulas, aromatherapy and much more.
The stores sell a wide range of products from various brands, including patented Vitamin Shoppe brand itself. They have highly trained staff at a store to advise customers when they need to finalise their purchase.
iVend Retail and SAP Business One Enhance Store Experience for Specialty Retailer Vitamin Shoppe
Integrated Store operations with enhanced store experience at Vitamin Shoppe stores with iVend Retail and SAP Business One.
Marta Ferrer, Director Retail Stores, Reprico
Challenges
- Lack of Sales promotion engine
- Inadequate stock control, support for multiple locations
- Unavailability of Loyalty program
- No real time data synchronisation between in-store operations and head office
- Unable to capture customer information for targeted selling
- Transaction data stored in silos in absence of integrated retail system
Benefits
- Robust promotions engine to boost sales
- Efficient customer service and enhanced customer experience
- Real-time visibility into business operations
- Heightened productivity with no duplication of effort
- Greater ability to upsell and cross-sell
- Elimination of IT integration costs
- Better communication among departments and more synchronised operations
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