iVend Retail Customer Success Story Al Ghoneim
Al Ghoneim limited is a leading company in Saudi Arabia, specialized in establishing and management of large super markets. Inaugurated in 1989, Al Ghoneim is the oldest super market store especially in Khamis mushayt and Abha. Characterised by credibility, price and quality Al Ghoneim always strive for complete customer satisfaction. The company owns a chain of large super market stores, a general warehouse and has other lines of businesses like perfume stores, flower shop and gift wrapping, in addition to kids fun city.
Al Ghoneim can now make informed decisions with comprehensive merchandise visibility across the retail chain
As a retail organisation, disruption was our biggest fear. Hence we took time before taking a decision to migrate to far more sophisticated omnichannel solution – iVend Retail. Our implementation partner Seidor and iVend team helped us upgrade smoothly to the new system. We are confident of having a long term relationship with iVend Retail.
Mohamed Fathy, Manager Finance, Al Ghoneim
Challenges
- Al Ghoneim’s retail solution lacked integration with back-office processes
- The retail solution could not accommodate multiple stores
- Stores could not work offline leading to inefficient reporting
- Lack of promotions engine and issues in applying discounts
- Disintegrated retail processes with no backend integration
Benefits
- Retailer can manage multiple stores with a unified view of store process
- Store-wise analysis of merchandise, sales etc. available on demand
- Seamless integration with SAP Business One for automated financial entries
- Comprehensive promotions engine with the ability to apply discounts
- Increased security and loss prevention with reduced pilferage
Implementation Partner
Seidor have more than 30 years of experience in providing cutting edge technology solutions. Their main goal is providing technological and strategic solutions to their customers for addressing their business process needs. They have partnered with CitiXsys – iVend Retail to provide bespoke solutions for retailers looking for integrated retail solutions.
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