Project Description

iVend Retail Customer Success Story

Oscar Jacobson

Founded in 1994, Showcase has grown to become an award-winning national retailer specialising in emerging trends in health, beauty, home, and toys. Today, they have 107 locations in major malls across Canada, an e-commerce portal called ShopAtShowcase.com, and are expanding to the US in the summer of 2018.
Showcase looks to transform hard goods retail in the way that “fast fashion” retailers H&M and Zara have transformed soft goods. They have developed and refined a “rapid retail” methodology in our business, upending traditional health, home, beauty, and toy retailers.

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HeadquartersHeadquarters: North America

WebsiteWebsite: ca.shopatshowcase.com

IndustryIndustry: Specialty Retail – Health, Beauty, Toys, Home Goods

SolutionsSolution: iVend Point of Sale (POS)

READ FULL CASE STUDY

HeadquartersHeadquarters: North America

WebsiteWebsite: ca.shopatshowcase.com

IndustryIndustry: Specialty Retail – Health, Beauty, Toys, Home Goods

SolutionsSolution: iVend Point of Sale (POS)

READ FULL CASE STUDY

Showcase Uses iVend Retail to Achieve Efficiency and Speed During Check-Out

As a growing national retailer, Showcase was contending with more stores, more sales, and more data all connecting to 15 different separate systems. The move to iVend Retail, fully integrated into SAP Business One, gave us a best-of-breed POS/ERP combination, that made our business integrated, near-time, and nimble. We couldn’t have grown to the level we have without a partner like iVend.

Samir Kulkarni, CEO, Showcase

Challenges

  • An outdated user interface (UI) that severely limited their growth and customer experience
  • Freezing errors at time of checkout and no support for contactless payment methods
  • POS that could only handle a certain limited number of stores, not their full enterprise
  • POS that was not configurable by individual location, making tax codes difficult to manage
  • Information was slow to synch to the head office and only batched nightly
  • Lack of tools for complex promotions and no visibility into promotional performance
  • No customer information maintained in the POS; only allowed anonymous sales
  • Closed database prohibited customisations and extensibility to develop programmatic solutions
  • Time consuming double accounting manual entries and reconciliation

Benefits

  • Eliminated 15 different isolated retail IT systems
  • Overall 30% reduction in data entry and manual reconciliation
  • Near-time ERP/POS synchronisation with 50% increase in data accuracy
  • 25% increase in speed of retail execution (faster import/export, faster launch of promotions)
  • Customer tracking at POS (easy tracking of customer purchase history and preferences)
  • Simplified user training (much simpler interface and customizable screen designs)
  • Ability to accept contactless (tap), Apple Pay, Android Pay
  • Customizable screen design allowing for faster check-out and fewer clicks per screen
  • 25% increase in employee satisfaction
  • Capabilities for custom and complex promotions

The Results

Time Saving

30%

Time Savings

Increase in Data Accuracy

50%

Increase in Data Accuracy

Increase in Speed of Customer Checkout

25%

Increase in Speed of Customer Checkout

Increase in Employee Satisfaction

25%

Increase in Employee Satisfaction

Are you the next iVend Retail customer?

Contact our retail experts today to find out if iVend Retail is right for you.

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