iVend Retail Customer Success Story
Misr Pharmacies is one of the pioneers in the field of pharmacy with more than sixteen (16) years of experience. All these years, Misr Pharmacies have been trying to change the concept of pharmaceutical work, develop its vision and keep up with international standards to upgrade pharmacy services in Egypt. Misr Pharmacies made sure that their services are diversified and comprehensive for patients by providing them with medicine not only in accordance with the concept of traditional pharmacy but also including healthy customer services from the concept of modern pharmacy.
Misr Pharmacies exploits the full functionality of iVend Retail to strengthen customer and employee satisfaction
We can give excellent front-end customer service to our customers’ thanks to the retail management system iVend Retail, which also provides us with the tools and data we need to efficiently run our business in the back office. We became the first pharmacy chain in Egypt to inform pharmacists about the 360-degree perspective of customers now that we have access to information about customer loyalty and promotions. Compared to our previous POS system, iVend Retail is much simpler to use and requires very little manpower to administer. Working with the iVend staff has been a delight because they are so accommodating.
– Ramy Mahrous, IT Director, Misr Pharmacies