Project Description

iVend Retail Customer Success Story

Oscar Jacobson

A need for a solution to manage goods receipts, easily enter inventory and customer data and better manage the heavy volume of transactions from walk in customers led Al Mutawakil to search out Abacus to sort through their technology needs required for growth. They evaluated Oracle Retail POS and Microsoft Dynamics, but ultimately selected iVend Retail integrated to SAP Business One due to competitive pricing, ease of use, intuitive graphic user interface, plus a host of additional features. Not only did iVend POS fulfil all of their requirements, it also provided seamless integration to SAP Business One to automate generation of financial entries and reports giving the retailer real-time visibility into operations across stores. With a keen eye towards the future, Al Mutawakil realised many medium-size retail chains run local POS applications with limited features, however with iVend Retail on board they realised an edge over their competitors.

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HeadquartersHeadquarters: Riyadh, Saudi Arabia

IndustryIndustry: Supermarket & Grocery

SolutionsSolution: iVend Retail integrated to SAP Business One iVend POS, iVend Loyalty, iVend Reporting & Analytics, iVend Customer Facing Display

Channel partnerChannel Partner: Abacus Cambridge Partners

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HeadquartersHeadquarters: Riyadh, Saudi Arabia

IndustryIndustry: Supermarket & Grocery

SolutionsSolution: iVend Retail integrated to SAP Business One iVend POS, iVend Loyalty, iVend Reporting & Analytics, iVend Customer Facing Display

Channel partnerChannel Partner: Abacus Cambridge Partners

READ FULL CASE STUDY

Al Mutawakil Supermarket Finds Secret to Superior Customer Experience in iVend Retail

iVend POS is a great application for us. It is stable and easy to use. It helps us a lot in running our loyalty program and promotions, and managing goods receipts with the Handheld terminal. Our implementation partner Abacus and CitiXsys both helped us to upgrade smoothly to the new system. We are able to see considerable improvement on our service levels, inventory visibility, and overall customer satisfaction.

Haytham Ibrahim, CIO and Operations Manager, Al Mutawakil

Challenges

  • Lacked an inventory management solution
  • No procurement system
  • No support for loyalty and promotions
  • No integration to SAP Business One ERP
  • Limited in managing heavy volume of transactions

Benefits

  • No Downtime, Stable Solution
  • Seamless Integration to SAP Business One
  • Integrated Customer Loyalty Programming
  • Satisfied & Happy Customers

Implementation Partner

Combining unmatched experience and specialised skills across more than 40 industries and business functions, Abacus works at the intersection of business and technology to help organisations meet their key priorities and create sustainable value for their stakeholders. Headquartered in the United Kingdom and with a strong presence in the United Arab Emirates, the Kingdom of Saudi Arabia, Pakistan and Egypt, Abacus has more than 800 global customers and over 2,800 customer-focused employees working in 30+ countries.

The Results

Increase in Data Accuracy

80%

Increase in Data Accuracy

Increase in Speed of Customer Checkout

25%

Increase in Store Foot Traffic

Increase in Speed of Customer Checkout

20%

Increase in Annual Sales

Are you the next iVend Retail customer?

Contact our retail experts today to find out if iVend Retail is right for you.

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