omnichannel retailing Tag

   

The omnichannel ecosystem

Today’s consumers shop via multiple channels. You probably wouldn’t hear them describe it like that, they just see it as what they do. It is normal, they don’t do it consciously, they don’t think of the alternatives. For example, Jenny wants to make a special…

360-degree loyalty programs

According to our latest research study, the ANZ shopper’s loyalty program membership rates are very high. Around 85% of Australian and New Zealand customers reported being a member of at least one loyalty scheme with around 15% of Australians being a member of five or…

Moving from multi-channel to omnichannel retailing

In today’s digital world, it is not uncommon for retailers to trade through multiple channels. It’s almost become a mandatory accessory to have an online store associated to your physical store but at what point can you consider your retail business to be operating through…

Omnichannel and single view of inventory – Better together

CitiXsys has released its latest report on habits, expectations and frustrations of shoppers in Australia and New Zealand. The first suggestion is the need to have a single view of inventory. purchase online and pick up in-store, or Click-and-Collect as it’s known, is a growing…

Read all about it: Omnichannel Insights

Who doesn’t love a good survey? Smack in the middle of the holiday shopping season, we’re jazzed up to announce the release of our North American omnichannel report, titled, “Great Omnichannel Expectations.” Earlier this year, we published a report titled, “The Omni-Illusion,” which studied consumer…

Ten Buzzworthy Things You’ll See At #NRF16

It’s that time of year again, so let the games begin! The National Retail Federation’s Big Show, the retail industry’s flagship event, held annually in New York City, is right around the corner. The Big Show offers education, great networking, and an EXPO of new…

The Winning Element this season

In the last lap towards the holiday season, the retail industry is going over all consumer trends this year to bring targeted promotions and hit campaigns to the table. All warehouses are stocked, the aisles are full with products and yet… at the end of…