Whitepaper

MOBILE INNOVATION

Reinvigorating the store’s value

Whitepaper

MOBILE INNOVATION

Reinvigorating the store’s value

Mobile has changed the face of retail and new, complex patterns of consumer activity are being generated by this mobile-first movement and are disrupting retailers’ strategies.

Embracing mobile point of sale either alongside or in place of fixed terminals provides retailers with an opportunity to reinvigorate shopper interactions in a number of ways.

This whitepaper outlines the benefits of incorporating mobile technologies, including:

  • Serving customers at any point on the shop floor, including taking payments

  • Shortening queue lengths by processing payments while customers wait in line

  • Equipping staff with easy access to information, to quickly answer shopper queries

  • Linking sales associates with back-end data such as inventory lookup

  • Enabling customers to build their own digital journey through self-service kiosks

  • Integrating customer service with loyalty management applications to personalize offers and reward shoppers

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Testimonials

Here’s what our happy customers had to say about us:

Our staff have commented on how easy the iVend system was to learn and to operate – it has helped to alleviate the “human errors” that we have had experienced in the past. Good features in iVend are the ability to easily look at other store and main warehouse stock levels in real time, integrated eftpos has been great, gift voucher processing is easy and transparent and we have now just implemented Lay-By.

Fran Burke, Business Manager, Burke Marine

As an own brand retail organisation disruption in the sales process in our flagship stores was one of our biggest fears. We took a lot of time to analyse our needs and finding the right retail solutions for Oscar Jacobson. The decision to migrate to the sophisticated iVend omnichannel Solution together with our implementation partner Retail Store Scandinavia and the iVend team has proven to be a success. The upgrade has been done smoothly to the new system and in a short timeframe.

Eremasi Matanatabu, Chief Operating Officer, Oscar Jacobson

We implemented iVend Retail alongside SAP Business One to address a total lack of inventory information. As a result, we gained inventory visibility that allows us to educate customers on product quality, view sales every day at each store in real-time and track our best performing stores. Most importantly, we can open new stores with the right materials and staffing in record time.

David Miller, CEO & President, Goodwill Industries of San Joaquin Valley