The omni progresses

Are stores getting better at delivering connected retail experiences?


The omni progress

Are stores getting better at delivering connected retail experiences?

How can retailers successfully move forward in their omnichannel journey?

iVend Retail’s report – ‘Omni Progress: Are stores getting better at delivering connected retail experiences?’ – reveals that, despite retailers’ efforts to integrate the omnichannel experience, consumers are still disappointed by in-store encounters when compared to online. The report suggests that disconnected bricks-and-mortar experiences continue to disappoint omnichannel shoppers as;

  • 16% of UK shoppers felt that the store was outdated compared to online shopping in 2016

  • 59% of UK consumers felt that ecommerce experiences were more personal than in-store

  • 71% of UK consumers said they would happily share their purchasing history with a retailer

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Here’s what our happy customers had to say about us:


iVend Retail is a fully integrated omnichannel system that is always looking to the future for more benefits to the retailer & customer. It has everything in its suite that we need including inventory management, reporting, ERP integration and an excellent after sales support.

Mr. YC Ng, Head of Division, Ming Wuoy Group
Oscar Jacobson

As an own brand retail organisation disruption in the sales process in our flagship stores was one of our biggest fears. We took a lot of time to analyse our needs and finding the right retail solutions for Oscar Jacobson. The decision to migrate to the sophisticated iVend omnichannel Solution together with our implementation partner Retail Store Scandinavia and the iVend team has proven to be a success. The upgrade has been done smoothly to the new system and in a short timeframe.

Eremasi Matanatabu, Chief Operating Officer, Oscar Jacobson
Goodwill Industries

We implemented iVend Retail alongside SAP Business One to address a total lack of inventory information. As a result, we gained inventory visibility that allows us to educate customers on product quality, view sales every day at each store in real-time and track our best performing stores. Most importantly, we can open new stores with the right materials and staffing in record time.

David Miller, CEO & President, Goodwill Industries of San Joaquin Valley