Customer loyalty Tag

   

What does customer loyalty look like in 2016

Retail loyalty is no longer about giving shoppers a better price than a rival brand. It’s not even about rewarding customers for the things they buy. It’s about complex retailers showing they understand complex consumers in order to nurture long-term relationships. If the evolution of…

What does a great customer experience strategy look like?

Customers aren’t responding to retail today – they’re driving it. Essentially customer demands and the devices they use are shaping the way that retail businesses develop. If customers are setting the agenda, the challenge for retailers is creating outstanding customer experiences when they sometimes feel…

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