Château D’Ivoire

   

Château D’Ivoire

Jeweler Château D’Ivoire Enhances Service, Grows Business with iVend Retail

I like to think about any jewelry purchase as the beginning of a relationship with our business and now with iVend Retail and SAP B1, our store systems support that connection with our customers and enable us to provide a better shopping experience than ever before.

Suhail Kaidbey, Director, Château D’Ivoire

Headquarters: Montreal, Canada
Website: chateaudivoire.com
Industry: Retail - Jewelry
Solution: iVend Retail POS, mPOS, Enterprise
Business Partner: Forgestik

Chateau DIvoire

iVend Retail - ChateauSince 1978, Château D’Ivoire has been active in selling, creating, estimating, restoring and repairing luxury jewelry, watches and clock parts. With renowned craftsmanship in the Montreal area, Château d’Ivoire offers a range of jewelry items of the highest quality and a wide variety of one-of-a-kind pieces. Equipped with a vast showroom, the store’s team of counselors and jewelers provide qualified and customized service.

 

 

Challenges
  • Master data stored in legacy MS Access system
  • Inventory reports lacked sufficient product detail
  • Legacy systems had complicated back-end, requiring too many steps to complete transaction
  • Need for an integrated jewelry repair module
  • Legacy system did not work offline
Benefits
  • Saved time and simplified store processes
  • Reduction in overall inventory and more efficient utilization of store space
  • More accurate inventory and sales data synched with the ERP
  • Improved customer experience
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