iVend Retail Customer Success Story
San Ha Co., Ltd. is a division that specialises in the manufacture and trade of fresh and frozen poultry and aquatic goods, as well as processed foods of all types. San Ha Foodstore, formerly known as “Ngoc Ha” to customers, was founded in 2008. San Ha is a pioneer in the development of a “Safe food supply chain” paradigm from farm to table. San Ha specialises in poultry farming, production and slaughter of chicken, meat food processing, food distribution, and retail.
How a Change in Retail Management Solution Helped San Ha Foodstore in Overcoming Retail Operation Challenges
Managing inventory through expiry dates is a major challenge that we were looking to solve. iVend Retail is a comprehensive retail management solution that addresses some of the major operational challenges. We now have full control over our inventory, and customers are happy with a faster and more flexible sales and checkout process, leading to higher store sales.
Thu Ha, CFO, San Ha Foodstore
Challenges
- Existing retail solution lacked critical business functionality
- Unable to use the POS to accurately capture and report business data to better serve the customers
- Lack of automation between the stores retail operations with the head office servers
- Inability to run promotions, offer hourly discounts, manage inventory by expiry dates
- Need for a quality retail management solution with excellent support
Benefits
- Easily track order information with ease across all sales channels
- Manage all customer, inventory and sales data in one place
- Checkout speed at the till improved by 20%
- Seamless integration to SAP Business One for financial and accounting purposes
- Set up and maintenance of expiry dates of stock items to prevent sale of expired products
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