iVend Retail Customer Success Story PT Putra Gemilang Prima
Only a few modern retail stores in Indonesia selling building materials place their customer’s comfort and shopping convenience as top priority. Our customer Gemilang group were always focused on creating great buying experiences and hence engage with customers. Gemilang group were innovators to bring the concept of convenience retailing among hardware vendors, and industry known for rugged retailing.
Established in 1975 in Banjarmasin, South Kalimantan, Gemilang’s outlets always stand out among competition with their customers speaking positive about them. Gemilang’s objective has been to make shopping convenient for customers. Each of their outlet is conceptualized with availability and access to an ATM centre, minimarket, coffee shop and food stall and a kids play ground, so that children could engage in play activities while their parent’s shop.
Company’s vision is to be the top player in the retail building material industry in Indonesia, Gemilang planned to improve their operations and offer their customers and engaging shopping experience to promote repeat purchases. Company wanted a robust IT system that is intuitive and scalable to support company’s aggressive expansion plans.
PT Putra Gemilang Prima follows the footprint of large retailers by adopting iVend Retail integrated with SAP Business One
Our system was primitive and could not accommodate our growth, a simple process such as report generation would consume enormous manual effort and had to be reprocessed again and again to derive metrics.
Mr. Arya Iwanputra, Owner
All Putra Gemilang’s business portfolios were willing to change their system. This brings certain advantages to the company because company’s complete business line was to be affected by the changes. Soltius committed full support for the smooth transition to the new system
Arya reiterates “We made a right decision.” Soltius team closely worked with the team from Putra Gemilang Prima. The project was professionally managed and all stages of the project completed as per schedule. “It took about four months only, and everything was executed and implemented in accordance with the schedule,” said Arya.
“After sales service is one of our main criteria while choosing a vendor. The experience and industry feedback of the Implementation partner was very important. We wanted an expert vendor so that the implementation process goes on smoothly and team Soltius supported us at each step” said Arya.
The successful implementation of iVend Retail and SAP Business One at Gemilang has been a trendsetter and Gemilang’s head office has become a model standard for Putra Gemilang Prima. In future, company plans to implement iVend Retail and SAP Business One at all new locations.
Currently, same solution has been adopted in Gemilang Surya Perkasa, a Gemilang Group’s expansion in Palangkaraya.
Now, with a reliable system, Arya is sure that Putra Gemilang would surely achieve their vision to become the number one building material retail company in Indonesia.