iVend Retail Customer Success Story

Casabat

Casabat is a regional market leader focusing on battery and energy system technology. They have more than 70 branches in four Central American countries: Panama, El Salvador, Costa Rica, and Guatemala. They also provide a home service that is in charge of assisting customers with battery, fuel, or tyre replacement needs. Casabat also offers vehicle fleet services, industrial traction equipment, energy backup systems, photovoltaic solar energy, and repairs and electromechanics workshops.

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HeadquartersHeadquarters: Panama, Latin America

WebsiteWebsite: panama.casabat.com

IndustryIndustry: Automotive

SolutionsSolution: iVend POS

ERP-IntegrationERP Integration: SAP Business One SAP Business One

Channel partnerBusiness Partner: H&CO, LLP

READ FULL CASE STUDY

HeadquartersHeadquarters: Panama, Latin America

WebsiteWebsite: panama.casabat.com

IndustryIndustry: Automotive

SolutionsSolution: iVend POS

ERP-IntegrationERP Integration: SAP Business One SAP Business One

Channel partnerBusiness Partner: H&CO, LLP

READ FULL CASE STUDY

La Casa De Las Baterias (Casabat) uses iVend to expand their retail business functions based on their business needs

The software is robust and provides many more functions and capabilities that a small shop like ours does not currently require, but it is encouraging to know that we can scale into the product as our business grows. We are extremely thankful for the technical support hotline, which we use on a daily basis to assist with our day-today operations and technical questions. Yaco Barria and CitiXsys assisted us in effectively transitioning to the new system. We are seeing significant improvements in customer service, inventory visibility, and customer happiness.

Ricardo Archila, IT Regional Manager, Casabat

Challenges

  • Previously used ERP system for managing retail operations lacked crucial functionalities
  • Manually creating several processes to govern retail operations
  • Missing transactions as the old system did not work in offline mode
  • The cost of acquiring additional licenses for stores and users was expensive

Benefits

  • Lightning-fast POS with cutting-edge technology
  • Improved control over retail operations at the store and group levels
  • Capability to centrally manage all stores and offer consolidated realtime reports
  • Seamless SAP Business One integration for financial and accounting purposes

Implementation Partner

H&CO, LLP is one of the leading professional service firms providing international accounting, tax, and technology advisory services to global families and multinationals. Located in 15 countries, with over 30 years of experience, H&CO, LLP is also the top SAP partner in America. H&CO views every client relationship like a partnership and truly believes that their success is a direct result of the success of their client.

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