Project Description

iVend Retail Customer Success Story

Oscar Jacobson

Sagetra Inc. is recognized as a leading distributor of kitchen accessories and restaurant equipment in the North American market. Founded in 2012, Kitchen’s Choice is the retail division of Sagetra, Inc. and is a choice destination for leading restaurateurs, home cooks and carries premium professional cookware, from leading International brands including, KitchenAid, Shun, Riedel, Breville, Sanelli, Chasseur, and Bugatti.

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HeadquartersHeadquarters: Montreal, Canada

WebsiteWebsite: kitchenschoice.com

IndustryIndustry: Online Store – Kitchen & Restaurant Equipment

SolutionsSolution: iVend eCommerce, iVend POS, iVend Loyalty

Channel partnerChannel Partner: Forgestik

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HeadquartersHeadquarters: Montreal, Canada

WebsiteWebsite: kitchenschoice.com

IndustryIndustry: Online Store – Kitchen & Restaurant Equipment

SolutionsSolution: iVend eCommerce, iVend POS, iVend Loyalty

Channel partnerChannel Partner: Forgestik

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Kitchen’s Choice Stirs Up Omnichannel Success with eCommerce Solution Delivered by iVend Retail

Many of our professional customers are busy and we cannot afford much system downtime. Working with iVend Retail on the implementation of our online store was a joy. We had a team assigned to our project and they were very efficient and impressive in designing and launching our online store with iVend eCommerce exactly how we envisioned.

André Saliba, Owner, Kitchen’s Choice

Challenges

  • Retailer can manage multiple stores with a unified view of store process
  • Inventory reports lacked sufficient product detail
  • Lengthy process of manual inventory item entry
  • Lacked a centralised database and had reporting inaccuracies

Benefits

  • Online retail presence
  • Single view of shoppers and transactions across all retail channels
  • More accurate inventory and sales data synchronized with the ERP
  • Integrated Gift Card and loyalty programs redeemable in-store
  • 15% increase in sales

Implementation Partner

Forgestik is a world-class professional services firm dedicated to SAP® business management software products. Services include project management, SAP software consulting, business management consulting, financial consulting, information technology consulting and software development. Forgestik’s team has expertise in all the functions necessary to successfully implement business management software (ERP) packages for small and medium-sized enterprises (SMEs).

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