Project Description

iVend Retail Customer Success Story

Oscar Jacobson

Located in the heart of Nha Trang city center, Gold Coast Mall is the first and largest international standardshopping mall in Nha Trang, with more than 35,000 square meters of retail space, providing customers with new and exciting shopping and entertainment experiences.
The uniquely designed Gold Coast Mall is home to over 100 of the top domestic and international brands. More than 20 brands are being showcased in Nha Trang for the first time such as Mango, Calvin Klein Jeans, Tommy Hilfiger, Dune London, Typo, Bossini, L’amour De Paris and many more.

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HeadquartersHeadquarters: Vietnam

WebsiteWebsite: www.goldcoastmall.vn

IndustryIndustry: Shopping Mall

SolutionsSolution: iVend POS, Loyalty, Reporting & Analytics

Channel partnerImplementation Partner: Addon Business Solution

ERP IntegrationERP Integration: SAP Business One SAP Business One

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HeadquartersHeadquarters: Vietnam

WebsiteWebsite: www.goldcoastmall.vn

IndustryIndustry: Shopping Mall

SolutionsSolution: iVend Point of Sale, iVend Loyalty, iVend Reporting & Analytics

Channel partnerImplementation Partner: Addon Business Solution

ERP IntegrationERP Integration: SAP Business One

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Premier mall of Vietnam selects full service omnichannel platform iVend Retail to manage its mall & retail operations

We needed a POS software that is versatile and stable enough to handle high volume of transactions and at the same time allow us to maintain different tenancy models. We found that in iVend Retail integrated with SAP Business One.

Mr. Bea Kang Woo, General Director, Gold Coast Mall

Challenges

  • The Point of Sale (POS) lacked the ability to accommodate multiple tenants
  • No integration between POS and SAP Business One
  • Lack of reporting or dashboard tools
  • Inability to create customised promotions and loyalty programs
  • Outdated / legacy point of sale and IT systems

Benefits

  • Ability to integrate multiple tenants with real time visibility into tenant sales
  • Seamless integration to SAP Business One for accounting purposes
  • Daily and monthly accurate sales reports to manage revenue sharing
  • Custom loyalty programs to boost repeat sales
  • Better reporting and stock reconciliation between the POS and SAP Business One

Implementation Partner

Addon Business Solution Co., Ltd (ABS) established in 2012, is an iVend Retail Gold Channel Partner. Their business focus started as a software outsourcing company however, over the years ABS have grown to become technical consultants and provide complete end to end solutions to their customers. They offer in-house retail systems (Retail, SPA, Restaurant), enterprise retail solution (iVend Retail) and an ERP solution for SME (SAP Business One), as well as integrations with many 3rd party solutions such as web, API, Mobile App and others.

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