iVend Retail Customer Success Story

Oscar Jacobson

Ernest Chemists Limited (ECL) is the biggest pharmaceutical company in Ghana, driven by their mission to provide a full range of quality pharmaceutical and non-pharmaceutical products at affordable prices. With over 30 years of experience, in the Pharmaceutical Industry, Ernest Chemists Limited remains a true symbol of stability and diversity. The company has 23 retail stores, 25 wholesale, and some 7 warehouses across the country.

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HeadquartersHeadquarters: Ghana, WEA

WebsiteWebsite: ernestchemists.com

IndustryIndustry: Pharmacy

SolutionsSolution: iVend Point of Sale

ERP-IntegrationERP Integration: Sage X3

READ FULL CASE STUDY

HeadquartersHeadquarters: Ghana, WEA

WebsiteWebsite: ernestchemists.com

IndustryIndustry: Pharmacy

SolutionsSolution: iVend Point of Sale

ERP-IntegrationERP Integration: Sage X3

READ FULL CASE STUDY

In iVend Retail, Ernest Chemists discovered an adaptable, user-friendly solution with excellent after-sales support

The decision to join iVend was not simple, but working with the CitiXSys team has been a fantastic experience. They truly exemplify customer support and after-sales assistance. The retail sales and customer experience have improved dramatically after joining iVend. Customer turnaround and satisfaction both increased significantly.

Gilbert Otto Osei-Alomele, Head IT, Ernest Chemists

Challenges

  • Lack of centralised database led to challenges in management reporting
  • No real-time view of business operations
  • Data backup across all branches was very difficult
  • High investment in hardware, storage, and infrastructure

Benefits

  • Flexible, user-friendly solution with great after-sales support
  • Cloud-based retail solution with support for centralised management of all stores
  • Seamless integration with Sage X3 ERP gave direct access to reporting
  • Better inventory management leading to a decrease in wastage

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