iVend Retail Customer Success Story Continental Linen

Continental Linen

The Continental Linen and Whitehouse (CWH) Group is the largest independent linen retailer in South Africa that imports, manufacture, and retails linen and homeware products in its 50 stores. With over 80 years of experience in the linen business, they have established the competence to discover exceptional quality at the best costs for their consumers. As a family-owned, family-run business they value their staff and have created over 550 jobs in South Africa.

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HeadquartersHeadquarters: : South Africa

WebsiteWebsite: bedbathhome.co.za

IndustryIndustry: Home Furnishing Stores

SolutionsSolution: iVend Point of Sale (POS)

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HeadquartersHeadquarters: South Africa

WebsiteWebsite: bedbathhome.co.za

IndustryIndustry: Home Furnishing Stores

SolutionsSolution: iVend Point of Sale (POS)

READ FULL CASE STUDY

Continental Linen uses iVend Retail to grow its retail business footprint

We used iVend while growing our footprint from 20 outlets in 2018 to 50 stores in 2022. As a retailer, we were concerned about the deployment and the possibility of potential business disruption but the implementation partner and CitiXsys team worked tirelessly to minimise downtime. We now have a functional retail management solution with which our staff can manage all of our retail operations.

Wayne Dijkman, Financial Director, CWH Group

Challenges

  • Existing retail solution was difficult to manage with obsolete technology
  • Lack of accurate real-time reporting and analytics
  • Inability to have centralised data of stores at Head Office
  • Data replication problems leading to missing transactions
  • Regular technical issues with the existing retail management solution

Benefits

  • Working POS with modern technology
  • Gained better control over their retail operations at the store and group level
  • Ability to centrally manage all stores and provide consolidated real-time reports
  • Seamless integration to Sage One for financial and accounting purposes

  • Data replication engine from iVend ensured up-to-date and consistent data

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