Project Description

iVend Retail Customer Success Story

Oscar Jacobson

Since 1978, Château D’Ivoire has been active in selling, creating, estimating, restoring and repairing luxury jewellery, watches and clock parts. With renowned craftsmanship in the Montreal area, Château d’Ivoire offers a range of jewellery items of the highest quality and a wide variety of one-of-a-kind pieces. Equipped with a vast showroom, the store’s team of counselors and jewelers provide qualified and customized service.

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HeadquartersHeadquarters: Montreal, Canada

WebsiteWebsite: chateaudivoire.com

IndustryIndustry: Retail – Jewellry

SolutionsSolution: iVend Retail POS, mPOS, Enterprise

Channel partnerChannel Partner: Forgestik

READ FULL CASE STUDY

HeadquartersHeadquarters: Montreal, Canada

WebsiteWebsite: chateaudivoire.com

IndustryIndustry: Retail – Jewellry

SolutionsSolution: iVend Retail POS, mPOS, Enterprise

Channel partnerChannel Partner: Forgestik

READ FULL CASE STUDY

Jeweler Château D’Ivoire Enhances Service, Grows Business with iVend Retail

I like to think about any jewellery purchase as the beginning of a relationship with our business and now with iVend Retail and SAP B1, our store systems support that connection with our customers and enable us to provide a better shopping experience than ever before.

Suhail Kaidbey, Director, Château D’Ivoire

Challenges

  • Master data stored in legacy MS Access system
  • Inventory reports lacked sufficient product detail
  • Legacy systems had complicated back-end, requiring too many steps to complete transaction
  • Need for an integrated jewellry repair module
  • Legacy system did not work offline

Benefits

  • Saved time and simplified store processes
  • Reduction in overall inventory and more efficient utilization of store space
  • More accurate inventory and sales data synched with the ERP
  • Improved customer experience

Implementation Partner

Forgestik is a world-class professional services firm dedicated to SAP® business management software products. Services include project management, SAP software consulting, business management consulting, financial consulting, information technology consulting and software development. Forgestik’s team has expertise in all the functions necessary to successfully implement business management software (ERP) packages for small and medium-sized enterprises (SMEs).

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