Project Description

iVend Retail Customer Success Story

Oscar Jacobson

The Kuwaiti conglomerate MNH (Mohamad Naser Al-Hajery & Sons) opened the country’s first retail pharmacy in 1946. It was founded by Mohamed Naser Al-Hajery and his cousin Ibrahim Yacoub Al-Hajery, under the name ‘The Kuwaiti Drug Store’. The Kuwaiti Drug Store was the first company to introduce the lifesaving drug penicillin to the Kuwait market. As pharmaceuticals and medical supplies division has historically been the core of MNH, it flourished greatly and has grown to over 16 pharmacies across the country. In the 1970s, the Kuwait Drug Store was renamed to Mohamed Naser Al-Hajery & Sons Co. (MNH). Al Hajery continues to bring new products to Kuwait to further its tradition of being a trail-blazer in the country’s pharmaceutical retail field.

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HeadquartersHeadquarters: Kuwait

WebsiteWebsite: hajery.com

IndustryIndustry: Retail – Drug Store/ Pharmacy

SolutionsSolution: iVend Retail Management Suite with SAP Business One

Channel partnerChannel Partner: Procons-4IT

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HeadquartersHeadquarters: Kuwait

WebsiteWebsite: hajery.com

IndustryIndustry: Retail – Drug Store/ Pharmacy

SolutionsSolution: iVend Retail Management Suite with SAP Business One

Channel partnerChannel Partner: Procons-4IT

READ FULL CASE STUDY

Al-Hajery deploys an integrated retail management system and gains visibility across the enterprise

We were in need of a solution that gave us a real-time view of the inventory and save capital investment in stocks. iVend Retail provided us with across the board visibility of merchandise and Analytics to fine-tune store processes.

Jackson Victor D’Souza, IT Director, Al-Hajery

Challenges

  • Retail solution did not have reporting capability for real-time metrics
  • Inaccurate merchandise assays because of manual intervention
  • Man-hours wasted in replication of store data
  • Lack of back-end integration hindered process visibility
  • Retail solution incapable of handling multiple stores
  • Head office did not receive real-time inventory data

Benefits

  • Integrated reporting tools and Analytics for real-time metrics
  • Integration of retail processes allows transparency in processes
  • Real-time analysis of merchandise, sales, pricing, etc
  • Significant improvement in customer engagement
  • Single view of merchandise

Implementation Partner

Procons-4IT, a leading partner of Citixsys and provider of retail IT solutions in the MENA region, assisted in the deployment of iVend Retail for Al-Hajery.

Over the last few years, ProCons-4IT has built a strong network of channel partners and resellers across the Middle East and Africa. ProCons was established in Dubai in 2005 to offer professional SAP consultancy and expertise to retailers within the MENA region.

The company boasts of consultants across the UAE, Lebanon, Saudi Arabia, Qatar, Kuwait and Turkey, as well as representatives in Bahrain, Yemen, Iraq and Jordan. Partnering with iVend Retail, Procons-4it has successfully implemented fully-integrated retail solutions for SMEs all over the Middle East and Africa region.

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