A point of sale (POS) system is the nerve centre of any retail operation. It performs the core functions in the store – managing the customer transactions that enable you to trade and taking the payments that make up your revenue. But not all POS retail systems are created equal, and the qualities of your point of sale make all the difference to the level of service you offer your customers and the operational efficiency of your business.
What is POS Software-as-a-Service?
This is where your POS application is run in a remote, single data centre, accessed via the internet. It is an alternative to having servers and a copy of the software and data in every store. The application is run for you by the service provider, meaning that it is always maintained, up to date, secure and backed up. You simply pay for the service as you use it – avoiding big upfront investments, and allowing you to match your expenditure with your usage, reducing your overall cost and speeding up your ROI.
What is online offline mode?
Having your POS run in the cloud delivers significant benefits, which is why many retailers are moving to POS Software-as-a-Service. But they do also need to have a plan in case their connectivity fails. One option is to have a failover to 4 or 5G, so that if the land-based network fails, the POS can use a mobile network to connect to the cloud. But to be absolutely protected against network failure, it’s essential to have a POS system that can seamlessly switch over to working in offline, or ‘isolated’ mode. The store continues to trade, and transactions are saved locally until connection is re-established and they can be synchronised back to the cloud system.