With retailers targeting customer centricity and personalisation to better understand shopper needs, we at iVend Retail took it upon ourselves to offer a helping hand by identifying the key consumer traits of nine different nations – and the results were fascinating. South Africa proved to…
Shoppers in the UAE like to take their time making decisions when making a purchase, and they are more likely than the average global shopper to use kiosks in a store, according to our latest in-depth research. Request a Copy of Our Global Report to…
This year has been one where retailers have made real progress connecting channels and adopting an omnichannel approach – it bodes well for 2018 when I expect omnichannel retail to be the status quo. Read how iVend Retail helped Oscar Jacobson fast-track its omnichannel strategy…
When online shopping first started to take off, over a decade ago now, many ‘experts’ foresaw the death of the physical store. They figured that consumers would all want to shop online and only online, and that bricks and mortar stores would cease to be…
Retail is going through a disruption phase – with online retailers challenging bricks and mortar stores; cross-border barriers being broken down; with stores downsizing or closing due to tougher competition; with consumers being savvier than ever; with mobile technology meaning consumers can shop from anywhere…
The top 3 customer demands and how omnichannel retail helps deliver them Retail is more customer-centric than ever. With the massive and rapid growth of online stores, tearing down geographic boundaries and offering new levels of service, customers have more choice and therefore power than at…
Every retailer wants loyal, happy customers. You could say it’s the ‘holy grail’ of retailing. What retailers have long known by instinct is borne out by research, which shows that happy, loyal shoppers benefit the bottom line in two ways. Research report: Great Omnichannel Expectations…
Shoppers want a streamlined shopping experience and the ability to move seamlessly from shopping in-store to online — and back. To deliver what your customers want, you need technology systems that communicate with each other and support your overall business goals. IT systems that aren’t…
Synergy is defined as “the interaction or co-operation of two or more agents to produce a combined effect greater than the sum of their parts”. You see it in great teams, where by working together they can achieve more than they would have done by…
In today’s highly connected, globalized world, potential retail customers can be anywhere: around the corner, across town, across the country — or on the other side of the world. If you are ready to expand your business globally, your success will depend on how well…