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A CEO’s takeaways from NRF’s BIG Show 2017

NRF’s BIG Show sets the retail agenda for the year ahead, and this year’s event – which took place in New York last week – was highly focused on people and productivity. The BIG Show is a place to showcase the latest technology, and many…

How to lose customers and alienate advocates

Are today’s customers disloyal? Many retailers would say yes; they are spoilt for choice, and therefore the stakes for committing to a brand are much higher. However, is this lack of loyalty because the grass really is greener on the other side, or because retail…