Retail Digital Transformation with iVend’s Omnichannel Platform
With iVend, retailers can connect every touchpoint — from storefronts to ecommerce — into one seamless, intelligent platform. It’s how you unlock new revenue, streamline operations, and deliver consistent, omnichannel shopping experiences that keep customers coming back.
Retail Digital Transformation with iVend’s Omnichannel Platform
With iVend, retailers can connect every touchpoint — from storefronts to ecommerce — into one seamless, intelligent platform. It’s how you unlock new revenue, streamline operations, and deliver consistent, omnichannel shopping experiences that keep customers coming back.
Changing Consumer Behaviours
The retail customer is evolving and so is the shopping journey. The global pandemic has accelerated preferences for safety, and as always convenience and ease remain top of mind for your shoppers driving a rise in digital sales and eCommerce, especially among new or low-frequency consumers. This digital trend is likely to continue post-pandemic and retailers must be prepared to respond quickly.
With the right digital technology for retail, you can accelerate your digital transformation and become a leading retail brand.
Shift your role from worrying about technology performance and other mundane tasks to focus instead on adding value for your customers. iVend Retail can digitally and completely transform your business to give you a competitive advantage amid the disruption.
Retail Digital Technology Built for Today
As retailers strive for increased efficiency, to reinvent the in-store models to be more personalised and convenient, offer additional services, and become increasingly digital, they must build critical capabilities—from people processes to more robust data and analytics infrastructure.
Winning retailers are moving away from traditional infrastructure and instead focusing on implementing unified commerce solutions that are de-centralised in application control, yet centralised in management.
We support the modern role of the retail merchant with our digital technology platform, so you can reinvent your role by using automation to reduce mundane, data-driven tasks and system management and tap into predictive insights to deliver exceptional customer experience.
With over 15 years of experience running digital transformation in the retail industry, we are uniquely positioned to meet your business needs for organizational transformation.
You Can’t Digitise a Dress, But You Can Digitally Transform Your Retail Operations
The transfer of real, physical goods to a consumer can never be digitised, however winning retailers know that digital transformation will impact them like other industries. In the old model, retailers needed to be very good at buying low, selling high, and optimising everything in between. Modern retailers know that gathering data (about products, customers, and locations), turning that data into insights, and then turning those insights into action is the surest way to deliver shoppers the personalised experiences they have come to expect.
World Bicycle Relief, Nairobi
“Our biggest fear was to be able to fully integrate the offsite sales with the head office as well as provide fiscalised receipts to our customers. Hence, we took time before deciding on a sophisticated omnichannel solution like iVend Retail. Our implementation partner Cloudline and CitiXsys made sure that the implementation process was completely hassle free. We have been able to achieve considerable improvements to customer service, inventory visibility and customer satisfaction.”
– Gareth Desmond, Director
Thrive with Digital Transformation in Retail
In the rapidly evolving retail landscape, embracing digital transformation is essential for staying competitive and meeting customer expectations. By leveraging cutting-edge technologies, retailers can gain valuable insights into consumer behavior, optimize inventory management, and deliver personalized shopping experiences. Digital tools also enable seamless omnichannel integration, ensuring a consistent and engaging customer journey across all touchpoints. As the retail industry continues to innovate, those who harness the power of digital transformation will not only survive but thrive, driving growth and customer loyalty in an increasingly digital world. Retailers need to explore options to,
iVend Retail Solutions
Retail resources to help you to digitise your business.
