Jordanian Duty Free Shop Selects iVend Retail & SAP Business One to boost customer experience

Jordanian retailer, Jordanian Duty Free Shops (JDF) signed a deal with iVend Retail by CitiXsys, a recognized market leader in retail technology solutions and SAP Business One, enterprise resource planning software designed for small and medium-sized enterprises, to manage its many shops easily across all of its business operations.

The software deal was lead by iVend Retail channel partner and SAP gold partner, ProCons, the leader in on premise and on cloud solutions for small to medium sized businesses in the Middle East with over 400 customers. ProCons will managed the implementation of the combined retail solutions for JDF.

Founded in 1997 with the opening of the first shop in Jordan’s capital of Amman, JDF has evolved from a locally focused outlet into one of Jordan’s top public shareholding companies, with sixteen duty free shops in Jordan today.

JDF shops are strategically located at Jordan’s land and sea borders, to serve both arriving and departing travelers; focused on meeting customers’ retail shopping needs. With a perfect balance of inviting deals, remarkable product offerings and quality service JDF is determined to set a new benchmark of performance and views its in-store technology as central to its strategy of providing customers with a customized shopping experience in a relaxed, family-oriented, satisfying shopping environment.

As JDF designed a custom retail experience for the high-footfall and state-of-the-art store concepts, they needed a point of sale (POS) with the same level of innovation and flexibility. In addition to iVend Retail for their POS needs, inventory management, and reporting, JDF chose SAP Business One for their ERP.

With iVend Retail integrated with SAP Business One, JDF will benefit from an integrated suite of omnichannel applications designed to harmonize retail operations across sales channels and build customer loyalty through delivery of consistent shopping experiences. Further, they’ll be able to gain real-time customer, sales, inventory and performance insights for better business management.

CitiXsys CEO, Kamal Karmakar issued a warm welcome to Jordanian Duty Free Shops as the newest retailer in the iVend family, and stated that “ProCons is an excellent business partner to integrate these industry-leading solutions that will help JDF continue to grow their business into the future.”