Multichannel Tag

   

Global ecommerce – where’s the growth?

If we needed any more confirmation that ecommerce holds increasing consumer power, it was predicted recently that online retail revenue will top $1.92 trillion by 2016, with European ecommerce alone growing by more than 18% during 2015 to a total value of €185 billion. Interestingly,…

What does a great customer experience strategy look like?

Customers aren’t responding to retail today – they’re driving it. Essentially customer demands and the devices they use are shaping the way that retail businesses develop. If customers are setting the agenda, the challenge for retailers is creating outstanding customer experiences when they sometimes feel…