The omni-illusion: why do customer connections disappear when shoppers reach the store?
Customers today think that the brick-and-mortar retailers know nothing about the shopper entering their store. The customer, so familiar to them online, suddenly becomes invisible in the store. Download our exclusive research report – providing insights from a survey of 1,000 consumers in 5 European markets – to find out how bricks-and-mortar can be better connected with other customer touch points.

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