Report

The omni-illusion:

Why are customer connections disappearing when shoppers reach the store?

Report

The omni-illusion:

Why are customer connections disappearing when shoppers reach the store?

The omni-illusion: why do customer connections disappear when shoppers reach the store?

Customers today think that the brick-and-mortar retailers know nothing about the shopper entering their store. The customer, so familiar to them online, suddenly becomes invisible in the store. Download our exclusive research report – providing insights from a survey of 1,000 consumers in 5 European markets – to find out how bricks-and-mortar can be better connected with other customer touch points.

Complete the form to access your Report:

Testimonials

Here’s what our happy customers had to say about us:

Our staff have commented on how easy the iVend system was to learn and to operate – it has helped to alleviate the “human errors” that we have had experienced in the past. Good features in iVend are the ability to easily look at other store and main warehouse stock levels in real time, integrated eftpos has been great, gift voucher processing is easy and transparent and we have now just implemented Lay-By.

Fran Burke, Business Manager, Burke Marine

As an own brand retail organisation disruption in the sales process in our flagship stores was one of our biggest fears. We took a lot of time to analyse our needs and finding the right retail solutions for Oscar Jacobson. The decision to migrate to the sophisticated iVend omnichannel Solution together with our implementation partner Retail Store Scandinavia and the iVend team has proven to be a success. The upgrade has been done smoothly to the new system and in a short timeframe.

Eremasi Matanatabu, Chief Operating Officer, Oscar Jacobson

We implemented iVend Retail alongside SAP Business One to address a total lack of inventory information. As a result, we gained inventory visibility that allows us to educate customers on product quality, view sales every day at each store in real-time and track our best performing stores. Most importantly, we can open new stores with the right materials and staffing in record time.

David Miller, CEO & President, Goodwill Industries of San Joaquin Valley