The omni-illusions:

Why are customer connections disappearing when shoppers reach the store?


The omni-illusion:

Why are customer connections disappearing when shoppers reach the store?

The omni-illusion: why do customer connections disappear when shoppers reach the store?

Customers today think that the brick-and-mortar retailers know nothing about the shopper entering their store. The customer, so familiar to them online, suddenly becomes invisible in the store. Download our exclusive research report – providing insights from a survey of 1,000 consumers in 5 European markets – to find out how bricks-and-mortar can be better connected with other customer touch points.

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Here’s what our happy customers had to say about us:


iVend Retail is a fully integrated omnichannel system that is always looking to the future for more benefits to the retailer & customer. It has everything in its suite that we need including inventory management, reporting, ERP integration and an excellent after sales support.

Mr. YC Ng, Head of Division, Ming Wuoy Group
Oscar Jacobson

As an own brand retail organisation disruption in the sales process in our flagship stores was one of our biggest fears. We took a lot of time to analyse our needs and finding the right retail solutions for Oscar Jacobson. The decision to migrate to the sophisticated iVend omnichannel Solution together with our implementation partner Retail Store Scandinavia and the iVend team has proven to be a success. The upgrade has been done smoothly to the new system and in a short timeframe.

Marcus Knutsson, IT Manager, Oscar Jacobson
Goodwill Industries

We implemented iVend Retail alongside SAP Business One to address a total lack of inventory information. As a result, we gained inventory visibility that allows us to educate customers on product quality, view sales every day at each store in real-time and track our best performing stores. Most importantly, we can open new stores with the right materials and staffing in record time.

David Miller, CEO & President, Goodwill Industries of San Joaquin Valley