Whitepaper

Redefining Rules of Traditional Loyalty

Whitepaper

Redefining Rules of Traditional Loyalty

Retailers have long turned to integrated loyalty Programs to help strengthen their customer relationships. Loyalty Programs build relationships by facilitating an exchange of value for information. The retailer puts something extra – reward points, cash back, discounts or special perks and privileges. Customers respond by joining the program and giving permission for retailer to track transactional data, survey data, and perhaps online or mobile behaviour, in exchange for that extra value. The onus is on the retailer to close the loyalty loop by delivering that information back to the customer in the form of increased value and more relevant offers. The resulting positive feedback results in strong, sustainable, and mutually beneficial relationships.

Our whitepaper throws light on important aspects like;

  • How to engage your clients in a bidirectional dialogue?

  • Social Media tie up with Loyalty Programs

  • Importance of providing instant access to loyalty programs and coupons to customers

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Testimonials

Here’s what our happy customers had to say about us:

Our staff have commented on how easy the iVend system was to learn and to operate – it has helped to alleviate the “human errors” that we have had experienced in the past. Good features in iVend are the ability to easily look at other store and main warehouse stock levels in real time, integrated eftpos has been great, gift voucher processing is easy and transparent and we have now just implemented Lay-By.

Fran Burke, Business Manager, Burke Marine

As an own brand retail organisation disruption in the sales process in our flagship stores was one of our biggest fears. We took a lot of time to analyse our needs and finding the right retail solutions for Oscar Jacobson. The decision to migrate to the sophisticated iVend omnichannel Solution together with our implementation partner Retail Store Scandinavia and the iVend team has proven to be a success. The upgrade has been done smoothly to the new system and in a short timeframe.

Eremasi Matanatabu, Chief Operating Officer, Oscar Jacobson

We implemented iVend Retail alongside SAP Business One to address a total lack of inventory information. As a result, we gained inventory visibility that allows us to educate customers on product quality, view sales every day at each store in real-time and track our best performing stores. Most importantly, we can open new stores with the right materials and staffing in record time.

David Miller, CEO & President, Goodwill Industries of San Joaquin Valley