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Partner Levels


Certified Partners are responsible for the management of the entire sales process for the CitiXsys Line of Integrated Solutions. This includes lead generation, lead qualification, arranging software demonstrations and assisting prospects through the sales cycle. Certified Partner is required to undertake the implementations of the CitiXsys Line of Integrated Solutions.


Certified Gold Partners are required to maintain a high level of commitment with CitiXsys. At this level partners manage the complete sales process cycle and engage directly with an opportunity. A Certified Gold Partner has to commit a sales level and have iVend certified Sales and Implementation professionals so that they can independently manage training for end users and providing Level 1 and Level 2 support for iVend Retail Solutions


At this highest level of partnership, Certified Platinum Partners create a business model around CitiXsys line of integrated solutions. Besides committing and achieving the highest sales levels, a platinum partner at any point of time must have a minimum of 2 certified Sales consultants and 4 implementation consultants to can independently manage implementation, training for end users and providing Level 1 and Level 2 support for iVend Retail Solutions


At this highest level of partnership, Strategic Partners create a business model around iVend Retail Management Suite. These partners are identified by their commitment to iVend Retail practice by continuous investment in resource and marketing but in particular having a focus on the Global or Enterprise class retailer.

Along with a dedicated Partner Development Director, they have direct access to a core team of multi discipline business enablers regionally as well as centrally and enjoy highest levels of discount.

Learn about the benefits of working as a CitiXsys Partner.



Technical Requirements, Support and Training

Certified Partner Certified Gold Certified Platinum Strategic Partner
Certified Sales 2 3 4 Certification requirement would be determined along with CitiXsys Channel Director
Certified Implementation 2 5 6
Certified Developer 1 2 4
L1 / L2 Support To be provided by Partner. CitiXsys provides L3 support.
Product Certification Mandatory to Publish on CXS Market Place
Sales & Implementation Training (excluding Dev) 1st Camp Included each for Sales & Implementation
Developer training 1st Camp Included