The Changing Retail World


The Changing Retail World

The rise and challenges of omnichannel retailing

In a world that sees us connected in unparalleled ways, the impact societal changes have made on retailing have created greater operational challenges. The connected shopper now shifts between traditional store purchases and online transactions with ease, and today’s retailer has to embrace the omnichannel revolution in order to thrive.

Read iVend Retail’s latest whitepaper ‘The Changing Retail World’, where we explore the rise of omnichannel retailing and the technology challenges that have risen as a result of it. The whitepaper analyses the changing Australian retail landscape, the modern connected customer and the advantages of an omnichannel-ready single suite of retail applications in iVend Retail.

Download the whitepaper to learn about:

  • The Consequences of a Connected Society – The rise of the informed customers

  • The Profile of a Modern Shopper – Learn what today’s customers expect

  • The Challenge in Omnichannel Retail – Transforming into an omnichannel retail enterprise.

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Here’s what our happy customers had to say about us:

Our staff have commented on how easy the iVend system was to learn and to operate – it has helped to alleviate the “human errors” that we have had experienced in the past. Good features in iVend are the ability to easily look at other store and main warehouse stock levels in real time, integrated eftpos has been great, gift voucher processing is easy and transparent and we have now just implemented Lay-By.

Fran Burke, Business Manager, Burke Marine

As an own brand retail organisation disruption in the sales process in our flagship stores was one of our biggest fears. We took a lot of time to analyse our needs and finding the right retail solutions for Oscar Jacobson. The decision to migrate to the sophisticated iVend omnichannel Solution together with our implementation partner Retail Store Scandinavia and the iVend team has proven to be a success. The upgrade has been done smoothly to the new system and in a short timeframe.

Eremasi Matanatabu, Chief Operating Officer, Oscar Jacobson

We implemented iVend Retail alongside SAP Business One to address a total lack of inventory information. As a result, we gained inventory visibility that allows us to educate customers on product quality, view sales every day at each store in real-time and track our best performing stores. Most importantly, we can open new stores with the right materials and staffing in record time.

David Miller, CEO & President, Goodwill Industries of San Joaquin Valley